auto backup 2026-06-03 08:10:01
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@ -168,6 +168,8 @@ Skills 提供你的工具。当你需要某个工具时，查看它的 `SKILL.md
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2.通用级别的skills:
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/root/.openclaw/skills
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> 🔍 **搜索互联网信息** → 优先加载并使用 `cloudsways-search` skill（已配置密钥，开箱即用），而非系统内置 web_search 工具。
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## 飞书使用规范
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### 身份确认（强制执行）
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@ -1 +1 @@
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1916
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1930
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@ -30,3 +30,5 @@
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{"type":"memory.recall.recorded","timestamp":"2026-06-01T02:57:11.517Z","query":"飞书用户反馈问题汇总 微信用户反馈问题汇总 space_id 知识空间","resultCount":4,"results":[{"path":"memory/2026-05-25.md","startLine":21,"endLine":42,"score":1},{"path":"memory/2026-05-26.md","startLine":1,"endLine":24,"score":1},{"path":"memory/2026-05-25.md","startLine":38,"endLine":44,"score":1},{"path":"memory/2026-05-22.md","startLine":129,"endLine":158,"score":1}]}
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{"type":"memory.recall.recorded","timestamp":"2026-06-01T04:05:41.997Z","query":"刘新玉 毋益飞 微信反馈 权限确认","resultCount":6,"results":[{"path":"memory/2026-05-07.md","startLine":189,"endLine":209,"score":1},{"path":"memory/2026-05-26.md","startLine":1,"endLine":24,"score":1},{"path":"memory/2026-05-25.md","startLine":21,"endLine":42,"score":1},{"path":"memory/2026-05-25.md","startLine":38,"endLine":44,"score":1},{"path":"memory/2026-05-27.md","startLine":22,"endLine":43,"score":1},{"path":"memory/2026-05-22.md","startLine":129,"endLine":158,"score":1}]}
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{"type":"memory.recall.recorded","timestamp":"2026-06-01T14:02:36.057Z","query":"毋益飞 user_id","resultCount":1,"results":[{"path":"memory/2026-05-07.md","startLine":109,"endLine":148,"score":1}]}
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{"type":"memory.recall.recorded","timestamp":"2026-06-02T06:49:10.085Z","query":"小编 飞书 user_id 身份","resultCount":4,"results":[{"path":"memory/2026-05-25.md","startLine":21,"endLine":42,"score":1},{"path":"memory/2026-05-26.md","startLine":1,"endLine":24,"score":1},{"path":"memory/2026-05-25.md","startLine":38,"endLine":44,"score":1},{"path":"memory/2026-05-22.md","startLine":129,"endLine":158,"score":1}]}
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{"type":"memory.recall.recorded","timestamp":"2026-06-02T06:49:17.685Z","query":"小编 群聊 身份 open_id","resultCount":1,"results":[{"path":"memory/2026-04-18.md","startLine":1,"endLine":5,"score":1}]}
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@ -1,6 +1,6 @@
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{
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"version": 1,
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"updatedAt": "2026-06-01T14:02:36.057Z",
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"updatedAt": "2026-06-02T06:49:17.685Z",
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"entries": {
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"memory:memory/2026-04-18.md:1:5": {
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"key": "memory:memory/2026-04-18.md:1:5",
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@ -9,13 +9,13 @@
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"endLine": 5,
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"source": "memory",
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"snippet": "# 2026-04-18 工作日志 ## 术语共识 [李若松确认] 术语「飞书反馈消息数据库」默认指代用户反馈收集技能中的飞书内部测试反馈MySQL数据表 `vala_test.lark_group_message`，存储「内容测试问题反馈」群（oc_fabff7672e62a9ced7b326ee4a286c26）的同步消息数据。",
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"recallCount": 9,
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"recallCount": 10,
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"dailyCount": 0,
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"groundedCount": 0,
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"totalScore": 9,
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"totalScore": 10,
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"maxScore": 1,
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"firstRecalledAt": "2026-04-30T03:47:21.989Z",
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"lastRecalledAt": "2026-05-28T02:10:48.034Z",
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"lastRecalledAt": "2026-06-02T06:49:17.685Z",
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"queryHashes": [
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"353f9765c086",
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"a6b740c99377",
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@ -25,7 +25,8 @@
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"81f7a2647922",
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"261597c52d5b",
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"3fe44d618bf6",
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"06538386c796"
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"06538386c796",
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"ce7929958572"
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],
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"recallDays": [
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"2026-04-30",
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@ -34,7 +35,8 @@
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"2026-05-25",
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"2026-05-26",
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"2026-05-27",
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"2026-05-28"
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"2026-05-28",
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"2026-06-02"
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],
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"conceptTags": [
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"vala-test.lark-group-message",
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@ -900,25 +902,27 @@
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"endLine": 42,
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"source": "memory",
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"snippet": "- `update_summary_doc_as_children()` 默认 title_prefix 从 `\"\"` 改为 `\"飞书-\"` - `create_child_doc()` 日期提取兼容 `飞书-` / `微信-` 前缀 - `dispatch_summary_to_chat()` 消息标题和链接同步更新 - `get_today_doc_obj_token()`、`--apply-ai` 路径、步骤7分发 的标题格式全部更新 ### 补跑历史数据 - 飞书 5/22（3条）、5/23（1条）AI归纳回写成功 + 自动分发到群聊 - 飞书 5/24：当天无飞书群新数据，跳过 - 微信 5/22（23条）、5/23（13条）、5/24（29条）AI归纳回写成功 + 自动分发 ### 知识库文档重命名 - 13个飞书历史文档（5/6-5/23）从 `{date} 问题反馈` 重命名为 `飞书-{date} 用户反馈问题归纳` ## 新增逻辑：飞书/微信文档标题渠道区分 - [刘新玉需求] 飞书文档标题加 `飞书-` 前缀以便与微信区分 - 飞书格式：`飞书-{date} 用户反馈问题归纳` - 微信格式：保持 `微信-{date} 问题反馈`（由 `sync_wechat_feedback.py` 传入 `title_prefix=\"微信-\"`） - `update_summary_doc_as_children()` 默认 `title_prefix=\"飞书-\"`，微信调用时显式覆盖为 `\"微信-\"` - `create_child_doc()` 日期提取已兼",
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"recallCount": 6,
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"recallCount": 7,
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"dailyCount": 0,
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"groundedCount": 0,
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"totalScore": 6,
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"totalScore": 7,
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"maxScore": 1,
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"firstRecalledAt": "2026-05-25T07:11:25.527Z",
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"lastRecalledAt": "2026-06-01T04:05:41.997Z",
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"lastRecalledAt": "2026-06-02T06:49:10.085Z",
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"queryHashes": [
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"1e9d4a024a31",
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"442660038a9b",
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"b36cfa790039",
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"bc1ed8fedd00",
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"927d0719ac4d",
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"35e4329ea912"
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"35e4329ea912",
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"52ecc24c3e06"
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],
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"recallDays": [
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"2026-05-25",
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"2026-05-26",
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"2026-06-01"
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"2026-06-01",
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"2026-06-02"
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],
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"conceptTags": [
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"update-summary-doc-as-children",
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@ -938,25 +942,27 @@
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"endLine": 44,
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"source": "memory",
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"snippet": "- `update_summary_doc_as_children()` 默认 `title_prefix=\"飞书-\"`，微信调用时显式覆盖为 `\"微信-\"` - `create_child_doc()` 日期提取已兼容两种前缀（strip `飞书-` 或 `微信-` 再解析） ## 注意事项 - 今天（5/25）的反馈数据将在明天 10:00 正常走全流程 - `ai_summarize_feedback.py` 中 `apply_descriptions` 修复后需注意：微信渠道需要 `--date` 参数，飞书渠道 `--date` 可选",
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"recallCount": 6,
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"recallCount": 7,
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"dailyCount": 0,
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"groundedCount": 0,
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"totalScore": 6,
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"totalScore": 7,
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"maxScore": 1,
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"firstRecalledAt": "2026-05-25T07:11:25.527Z",
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"lastRecalledAt": "2026-06-01T04:05:41.997Z",
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"lastRecalledAt": "2026-06-02T06:49:10.085Z",
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"queryHashes": [
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"1e9d4a024a31",
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"442660038a9b",
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"b36cfa790039",
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"bc1ed8fedd00",
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"927d0719ac4d",
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"35e4329ea912"
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"35e4329ea912",
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"52ecc24c3e06"
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],
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"recallDays": [
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"2026-05-25",
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"2026-05-26",
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"2026-06-01"
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"2026-06-01",
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"2026-06-02"
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],
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"conceptTags": [
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"update-summary-doc-as-children",
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@ -976,25 +982,27 @@
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"endLine": 158,
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"source": "memory",
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"snippet": "- 步骤2：姓氏 + 1个中文字符模式匹配，排除内容词白名单（文件/资源/游戏/动画/设计等50+词） - 替换为\"相关人员\" ### 修复效果（簇 #7） | 修复前 | 修复后 | |--------|--------| | \"角色江涛的spine动画中，眼睛设计应为睁开但实际显示为闭眼。\" | \"Spine动画中角色眼睛呈现闭眼状态，与设计不符。\" | ## 刘新玉 - 反馈流程完整概览（5/22 12:00） ### 全链路三层架构 ``` 采集层 → 每5分钟(飞书群同步) / 每分钟(微信群导出+P0检测) 汇总层 → 每天 10:00(飞书) 10:02(微信) 聚类+归纳+写入知识库 AI层 → 每天 10:05(飞书) 10:07(微信) DeepSeek生成描述+回写+分发群聊 ``` ### 时间线 | 时间 | 飞书 | 微信 | |------|------|------| | 10:00 | sync_feishu_feedback (占位符,不分发) | — | | 10:02 | — | sync_wechat_feedback (占位符,不分发) | | 10:05 | ai_summarize_feedback (回写+分发) | — | | 10:07 | — | ai_summarize_feedback --channel wechat (回写+分发) | ## 刘新玉 - 微信反馈同步系统搭建（5/22 下午） ### 背景 刘新玉要求微信用户反馈流程与飞书一致（收集→整理→归纳→分发），之前微信只有 M",
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"recallCount": 6,
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"recallCount": 7,
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"dailyCount": 0,
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"groundedCount": 0,
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"totalScore": 6,
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"totalScore": 7,
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"maxScore": 1,
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"firstRecalledAt": "2026-05-25T07:11:25.527Z",
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"lastRecalledAt": "2026-06-01T04:05:41.997Z",
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"lastRecalledAt": "2026-06-02T06:49:10.085Z",
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"queryHashes": [
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"1e9d4a024a31",
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"442660038a9b",
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"b36cfa790039",
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"bc1ed8fedd00",
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"927d0719ac4d",
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"35e4329ea912"
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"35e4329ea912",
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"52ecc24c3e06"
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],
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"recallDays": [
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"2026-05-25",
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"2026-05-26",
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"2026-06-01"
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"2026-06-01",
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"2026-06-02"
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],
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"conceptTags": [
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"文件/资源/游戏/动画/设计等50",
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@ -1107,21 +1115,23 @@
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"endLine": 24,
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"source": "memory",
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"snippet": "# 2026-05-26 工作日志 ## 刘新玉 - 微信/飞书问题汇总分发排查与修复 ### 问题 刘新玉询问是否向\"小葵小葵\"群发送了昨天（5/25）的问题汇总。 ### 排查结果 - **飞书 5/25**：「内容测试问题反馈」群昨天无新消息，飞书 crontab 10:00 输出 `✅ 无新数据，无需同步`，无需分发 - **微信 5/25**：数据库有 17 条消息，但大部分是单条消息，仅 1 个有效簇（≥2条），AI 归纳为\"无明确问题\"，属于无效反馈 ### 修复的 Bug（均在本次会话中修复） **Bug 1：`sync_wechat_feedback.py` 文档标题不匹配** - 文件：`scripts/sync_wechat_feedback.py` - 问题：`--apply-ai` 路径搜索子文档时标题为 `微信-{date} 问题反馈`，但实际创建的是 `微信-{date} 用户反馈问题归纳`，导致创建后找不到文档 - 修复：两处标题改为 `微信-{date} 用户反馈问题归纳`（apply-ai 路径 + 步骤7分发路径） **Bug 2：`dispatch_summary_to_chat` 标题前缀** - 文件：`skills/feishu-feedback-sync/scripts/sync_feishu_feedback.py` - 问题：title 硬编码 `飞书-{day_label}`，微信调用时 day_label 已含 `微信-` 前缀，导致出现 `飞书-微信-{date}` 双重前缀 - 修复：检测 day_labe",
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"recallCount": 4,
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"recallCount": 5,
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"dailyCount": 0,
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"groundedCount": 0,
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"totalScore": 4,
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"totalScore": 5,
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"maxScore": 1,
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"firstRecalledAt": "2026-06-01T02:51:24.899Z",
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"lastRecalledAt": "2026-06-01T04:05:41.997Z",
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"lastRecalledAt": "2026-06-02T06:49:10.085Z",
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"queryHashes": [
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"b36cfa790039",
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"bc1ed8fedd00",
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"927d0719ac4d",
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"35e4329ea912"
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"35e4329ea912",
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"52ecc24c3e06"
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],
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"recallDays": [
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"2026-06-01"
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"2026-06-01",
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"2026-06-02"
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],
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"conceptTags": [
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"微信/飞书问题汇总分发排查与修复",
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30
memory/2026-06-02-1129.md
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30
memory/2026-06-02-1129.md
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@ -0,0 +1,30 @@
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# Session: 2026-06-02 11:29:23 GMT+8
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- **Session Key**: agent:xiaokui:feishu:direct:ou_ac142db1777ea5475a00eed15e34902d
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- **Session ID**: 5bb2f8f6-3b3c-4d9c-af28-a7fda3648610
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- **Source**: feishu
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## Conversation Summary
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user: 发给我一下，5月份微信反馈的问题
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assistant: 根据权限规则，毋益飞的 `user_id`（`eggbg21g`）不在已授权的数据查询权限列表中。按照流程，我需要先通知业务负责人刘新玉确认允许查看的数据范围。
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让我先通知刘新玉：
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assistant: 毋益飞不在已授权的数据查询权限列表中。按规则，我需要先通知业务负责人刘新玉确认。让我先发通知给刘新玉。
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assistant: 已通知业务负责人刘新玉确认权限，请稍候。
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你（毋益飞，user_id: `eggbg21g`）目前不在已授权的数据查询权限列表中。按团队规则，这类数据查询需要业务负责人确认后方可执行。我已经将确认请求发给了刘新玉，收到回复后我会第一时间把5月微信反馈数据发给你。
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user: 再试一下
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assistant: 已在上一次给你发送消息时通知了业务负责人刘新玉，目前还没有收到他的回复确认。
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按团队权限规则，5月微信反馈数据属于业务数据，你的 `user_id`（`eggbg21g`）不在已授权的查询权限列表中，我需要在刘新玉确认允许后才可以提供。
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你可以直接联系刘新玉催一下，或者等他回复我后我会立即把数据发给你。
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user: 发给我一下，5月份微信反馈的问题
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assistant: 之前已将权限确认请求发给刘新玉，但目前还没有收到他的回复。按团队权限规则，5月微信反馈数据需要业务负责人确认后才能提供给你。
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建议你直接联系刘新玉确认一下，或者我帮你再催一次？
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18
memory/2026-06-02-1457.md
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memory/2026-06-02-1457.md
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# Session: 2026-06-02 14:57:36 GMT+8
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- **Session Key**: agent:xiaokui:feishu:direct:ou_088ee79216826be4a24af44f7268f880
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- **Session ID**: 8b7631e0-b8fd-48b8-80ee-e7b32eebb6cc
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- **Source**: feishu
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## Conversation Summary
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user: 把毋益飞加到业务负责人中。
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assistant: 李若松是技术负责人，有权修改权限配置。毋益飞的 user_id 是 `eggbg21g`，我来更新 USER.md。
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assistant: 已更新。毋益飞（`eggbg21g`）已添加到：
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- **负责人配置** — 业务负责人
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- **第一级：完整权限用户** — 可查询所有业务数据，非技术风险操作无需审批
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user: 对于之后的其他使用者，默认是允许查看数据的。
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assistant: 已更新。第三级用户规则改为：权限列表以外的用户提出数据查询需求时，**默认允许查看数据**，正常响应即可。不再需要通知业务负责人等待确认。
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21
output/daily_feedback/ai_descriptions_feishu_2026-06-01.json
Normal file
21
output/daily_feedback/ai_descriptions_feishu_2026-06-01.json
Normal file
@ -0,0 +1,21 @@
|
||||
{
|
||||
"date": "2026-06-01",
|
||||
"descriptions": [
|
||||
{
|
||||
"index": 1,
|
||||
"description": "玩家在使用望远镜的退出功能时发生闪退"
|
||||
},
|
||||
{
|
||||
"index": 2,
|
||||
"description": "用户在已注销原绑定手机号且未提前转课的情况下，请求将课相关人员移至新手机号13761223038。"
|
||||
},
|
||||
{
|
||||
"index": 3,
|
||||
"description": "游戏内用户误操作后恢复只能手动处理"
|
||||
},
|
||||
{
|
||||
"index": 4,
|
||||
"description": "无明确问题"
|
||||
}
|
||||
]
|
||||
}
|
||||
121
output/daily_feedback/ai_descriptions_wechat_2026-06-01.json
Normal file
121
output/daily_feedback/ai_descriptions_wechat_2026-06-01.json
Normal file
@ -0,0 +1,121 @@
|
||||
{
|
||||
"date": "2026-06-01",
|
||||
"descriptions": [
|
||||
{
|
||||
"index": 1,
|
||||
"description": "完成一节课后返回主页时出现无法返回和卡顿的问题。"
|
||||
},
|
||||
{
|
||||
"index": 2,
|
||||
"description": "希沃设备上返回页面时出现持续加载转圈现象"
|
||||
},
|
||||
{
|
||||
"index": 3,
|
||||
"description": "用户在游戏过相关人员出现界面卡死，需强杀进相关人员重新登录。"
|
||||
},
|
||||
{
|
||||
"index": 4,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 5,
|
||||
"description": "用户原手机号已注销导致无法接收验证码，咨询是否有其他方式帮助将已购课相关人员移到新手机号。"
|
||||
},
|
||||
{
|
||||
"index": 6,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 7,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 8,
|
||||
"description": "在注销环节，用户拥有正式课包仍可成功注销账号。"
|
||||
},
|
||||
{
|
||||
"index": 9,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 10,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 11,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 12,
|
||||
"description": "账号注销功能中存在正式课时仍可注销的情况。"
|
||||
},
|
||||
{
|
||||
"index": 13,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 14,
|
||||
"description": "游戏内某功能在玩家误操作后仅支持手动恢复，缺乏自动恢复途径。"
|
||||
},
|
||||
{
|
||||
"index": 15,
|
||||
"description": "在游戏操作中需要先恢复已注销的账号才能继续后续步骤。"
|
||||
},
|
||||
{
|
||||
"index": 16,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 17,
|
||||
"description": "使用望远镜功能时出现闪退，退出后仍然闪退。"
|
||||
},
|
||||
{
|
||||
"index": 18,
|
||||
"description": "使用望远镜时及退出后仍然出现闪退"
|
||||
},
|
||||
{
|
||||
"index": 19,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 20,
|
||||
"description": "排查问题时，日志中未发现异相关人员息，导致问题难以定位。"
|
||||
},
|
||||
{
|
||||
"index": 21,
|
||||
"description": "睿视D1端fish功能无法书写，仍需使用手机触屏进行输入。"
|
||||
},
|
||||
{
|
||||
"index": 22,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 23,
|
||||
"description": "学员反馈翻译功能点击后无响应，无法正相关人员出翻译结果。"
|
||||
},
|
||||
{
|
||||
"index": 24,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 25,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 26,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 27,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 28,
|
||||
"description": "无明确问题"
|
||||
},
|
||||
{
|
||||
"index": 29,
|
||||
"description": "无明确问题"
|
||||
}
|
||||
]
|
||||
}
|
||||
126
output/daily_feedback/cluster_context_2026-06-01.json
Normal file
126
output/daily_feedback/cluster_context_2026-06-01.json
Normal file
@ -0,0 +1,126 @@
|
||||
{
|
||||
"date": "2026-06-01",
|
||||
"total_clusters": 4,
|
||||
"clusters": [
|
||||
{
|
||||
"index": 1,
|
||||
"cluster_id": "899638177077092818",
|
||||
"location": {
|
||||
"端": "移动端",
|
||||
"环节": "未知",
|
||||
"课程": "",
|
||||
"角色/组件": ""
|
||||
},
|
||||
"priority": "P2",
|
||||
"priority_detail": "",
|
||||
"category": "关卡/内容类",
|
||||
"conclusion": "**当前问题排查结论：** 暂无结论排查中",
|
||||
"messages": [
|
||||
{
|
||||
"sender": "瓦拉英语-露露班班（早10晚7）",
|
||||
"content": "用户原本在19521303802买的课程，但是把手机号注销了，注销之前没有转课，我们可以帮忙转到13761223038这个手机号上面嘛",
|
||||
"msg_type": "text",
|
||||
"media_url": "",
|
||||
"time": "2026-06-01 10:11:04"
|
||||
},
|
||||
{
|
||||
"sender": "嘿哈",
|
||||
"content": "哥哥们，人家是手机号注销了，没有办法手验证码换绑手机号\n ↳ 回复 瓦拉英语-露露班主任（早10晚7）: 用户原本在19521303802买的课程，但是把手机号注销了，注销之前没有转课，我们可以帮忙转到13761223038这个手机号上面嘛",
|
||||
"msg_type": "link",
|
||||
"media_url": "",
|
||||
"time": "2026-06-01 10:43:21"
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 2,
|
||||
"cluster_id": "8107869671700436169",
|
||||
"location": {
|
||||
"端": "未知",
|
||||
"环节": "未知",
|
||||
"课程": "",
|
||||
"角色/组件": ""
|
||||
},
|
||||
"priority": "P2",
|
||||
"priority_detail": "",
|
||||
"category": "其他问题",
|
||||
"conclusion": "**当前问题排查结论：** 暂无结论排查中",
|
||||
"messages": [
|
||||
{
|
||||
"sender": "lxr",
|
||||
"content": "能恢复吗，误操作用户肯定会有找过来的，要不先给恢复下，然后让产品经理看下这块要不要改下",
|
||||
"msg_type": "text",
|
||||
"media_url": "",
|
||||
"time": "2026-06-01 10:35:09"
|
||||
},
|
||||
{
|
||||
"sender": "Break",
|
||||
"content": "需要输入验证码的，误操作还好，恢复只能手动\n ↳ 回复 lxr: 能恢复吗，误操作用户肯定会有找过来的，要不先给恢复下，然后让产品经理看下这块要不要改下",
|
||||
"msg_type": "link",
|
||||
"media_url": "",
|
||||
"time": "2026-06-01 10:44:42"
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 3,
|
||||
"cluster_id": "6468786411792047679",
|
||||
"location": {
|
||||
"端": "未知",
|
||||
"环节": "未知",
|
||||
"课程": "",
|
||||
"角色/组件": ""
|
||||
},
|
||||
"priority": "P2",
|
||||
"priority_detail": "",
|
||||
"category": "启动/运行异常",
|
||||
"conclusion": "**当前问题排查结论：** 暂无结论排查中",
|
||||
"messages": [
|
||||
{
|
||||
"sender": "丹咪尼🌹",
|
||||
"content": "[聊天记录] 群聊的聊天记录\n城美九月: P776848816763467851 买家反馈 闪退 用的 望远镜 退出 还是闪退\n城美九月: [图片]\n城美九月: P776848816763467851上传日志了姐 麻烦您看下\n丹咪尼🌹: 18353383818",
|
||||
"msg_type": "link",
|
||||
"media_url": "",
|
||||
"time": "2026-06-01 11:54:01"
|
||||
},
|
||||
{
|
||||
"sender": "丹咪尼🌹",
|
||||
"content": "老师这个问题怎么样了什么原因导致呢\n ↳ 回复 丹咪尼🌹: <msg><appmsg appid=\"\" sdkver=\"0\"><title>群聊的聊天记录</title><des>城美九月: P776848816763467851 买家反馈 闪退 用的 望远镜 退出 还是闪退\n城美九月: [图片]\n城美九月: P776848816763467851上传日志了姐...",
|
||||
"msg_type": "link",
|
||||
"media_url": "",
|
||||
"time": "2026-06-01 14:08:27"
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 4,
|
||||
"cluster_id": "3173328306480860032",
|
||||
"location": {
|
||||
"端": "未知",
|
||||
"环节": "未知",
|
||||
"课程": "",
|
||||
"角色/组件": ""
|
||||
},
|
||||
"priority": "P2",
|
||||
"priority_detail": "",
|
||||
"category": "其他问题",
|
||||
"conclusion": "**当前问题排查结论：** 暂无结论排查中",
|
||||
"messages": [
|
||||
{
|
||||
"sender": "kevin",
|
||||
"content": "好的。",
|
||||
"msg_type": "text",
|
||||
"media_url": "",
|
||||
"time": "2026-06-01 11:55:50"
|
||||
},
|
||||
{
|
||||
"sender": "丹咪尼🌹",
|
||||
"content": "@kevin",
|
||||
"msg_type": "text",
|
||||
"media_url": "",
|
||||
"time": "2026-06-01 14:08:30"
|
||||
}
|
||||
]
|
||||
}
|
||||
]
|
||||
}
|
||||
472
output/daily_feedback/wechat_cluster_context_2026-06-01.json
Normal file
472
output/daily_feedback/wechat_cluster_context_2026-06-01.json
Normal file
@ -0,0 +1,472 @@
|
||||
{
|
||||
"date": "2026-06-01",
|
||||
"clusters": [
|
||||
{
|
||||
"index": 1,
|
||||
"cluster_id": "8497715766705176818",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "瓦拉英语-露露班班（早10晚7）",
|
||||
"content": "[聊天记录] 宇儿和瓦拉英语-露露班主任（早10晚7）\n宇儿: [视频]\n瓦拉英语-露露班主任（早10晚7）: 这个学完了一节课\n瓦拉英语-露露班主任（早10晚7）: 到主页就返回不了是不\n宇儿: 嗯\n宇儿: 她们还是反应老卡",
|
||||
"msg_type": "link",
|
||||
"time": "2026-06-01 10:00:35",
|
||||
"message_id": "8497715766705176818",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 2,
|
||||
"cluster_id": "8959736819404669368",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "瓦拉英语-露露班班（早10晚7）",
|
||||
"content": "18501743068 希沃的设备 返回页面就一直转圈圈 辛苦老师看看",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:01:05",
|
||||
"message_id": "8959736819404669368",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 3,
|
||||
"cluster_id": "5770409017461047118",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "kevin",
|
||||
"content": "如果一直卡着，就杀了进程，重新登录，然后让用户上传一下日志，我们查一下",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:03:45",
|
||||
"message_id": "5770409017461047118",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 4,
|
||||
"cluster_id": "1734666841597352841",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "瓦拉英语-露露班班（早10晚7）",
|
||||
"content": "好的",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:10:40",
|
||||
"message_id": "1734666841597352841",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 5,
|
||||
"cluster_id": "899638177077092818",
|
||||
"message_count": 2,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "瓦拉英语-露露班班（早10晚7）",
|
||||
"content": "用户原本在19521303802买的课程，但是把手机号注销了，注销之前没有转课，我们可以帮忙转到13761223038这个手机号上面嘛",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:11:04",
|
||||
"message_id": "899638177077092818",
|
||||
"quote_message_id": ""
|
||||
},
|
||||
{
|
||||
"sender": "嘿哈",
|
||||
"content": "哥哥们，人家是手机号注销了，没有办法手验证码换绑手机号\n ↳ 回复 瓦拉英语-露露班主任（早10晚7）: 用户原本在19521303802买的课程，但是把手机号注销了，注销之前没有转课，我们可以帮忙转到13761223038这个手机号上面嘛",
|
||||
"msg_type": "link",
|
||||
"time": "2026-06-01 10:43:21",
|
||||
"message_id": "5336594435039773468",
|
||||
"quote_message_id": "899638177077092818"
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 6,
|
||||
"cluster_id": "5036623778873503473",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "kevin",
|
||||
"content": "@wayne 帮解答一下这个问题呐",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:12:12",
|
||||
"message_id": "5036623778873503473",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 7,
|
||||
"cluster_id": "6781447912925890523",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "跃馬點煋",
|
||||
"content": "@lxr 哥",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:12:59",
|
||||
"message_id": "6781447912925890523",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 8,
|
||||
"cluster_id": "8001621837251471169",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "lxr",
|
||||
"content": "@wayne 注销那块不是我做的啊，为什么有正式课包还能注销啊，最好把账号恢复一下，然后用班主任的交换课包",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:20:18",
|
||||
"message_id": "8001621837251471169",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 9,
|
||||
"cluster_id": "3304360762644619577",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "lxr",
|
||||
"content": "把课包恢复了用换绑手机号就行",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:22:32",
|
||||
"message_id": "3304360762644619577",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 10,
|
||||
"cluster_id": "5316302202889668331",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "跃馬點煋",
|
||||
"content": "那我艾特一下礼哥",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:29:53",
|
||||
"message_id": "5316302202889668331",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 11,
|
||||
"cluster_id": "3976414880865758941",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "跃馬點煋",
|
||||
"content": "@Break 礼哥，注销这一块辛苦看看？",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:30:14",
|
||||
"message_id": "3976414880865758941",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 12,
|
||||
"cluster_id": "4646649778610992051",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "Break",
|
||||
"content": "有正式课也可以注销",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:31:06",
|
||||
"message_id": "4646649778610992051",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 13,
|
||||
"cluster_id": "1031586244770422124",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "Break",
|
||||
"content": "这个功能就是这么设计的",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:31:25",
|
||||
"message_id": "1031586244770422124",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 14,
|
||||
"cluster_id": "8107869671700436169",
|
||||
"message_count": 2,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "lxr",
|
||||
"content": "能恢复吗，误操作用户肯定会有找过来的，要不先给恢复下，然后让产品经理看下这块要不要改下",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:35:09",
|
||||
"message_id": "8107869671700436169",
|
||||
"quote_message_id": ""
|
||||
},
|
||||
{
|
||||
"sender": "Break",
|
||||
"content": "需要输入验证码的，误操作还好，恢复只能手动\n ↳ 回复 lxr: 能恢复吗，误操作用户肯定会有找过来的，要不先给恢复下，然后让产品经理看下这块要不要改下",
|
||||
"msg_type": "link",
|
||||
"time": "2026-06-01 10:44:42",
|
||||
"message_id": "8636272593866036634",
|
||||
"quote_message_id": "8107869671700436169"
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 15,
|
||||
"cluster_id": "8753904227274464688",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "lxr",
|
||||
"content": "所以得先恢复注销的账号",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:44:49",
|
||||
"message_id": "8753904227274464688",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 16,
|
||||
"cluster_id": "6294370198613053675",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "lxr",
|
||||
"content": "先给手动恢复下吧，这种注销账号的功能其他平台会先给一堆提示告诉用户数据不可恢复，以及包括未退款订单，然后7天之后注销，七天内用户可以撤销注销",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 10:46:58",
|
||||
"message_id": "6294370198613053675",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 17,
|
||||
"cluster_id": "6468786411792047679",
|
||||
"message_count": 2,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "丹咪尼🌹",
|
||||
"content": "[聊天记录] 群聊的聊天记录\n城美九月: P776848816763467851 买家反馈 闪退 用的 望远镜 退出 还是闪退\n城美九月: [图片]\n城美九月: P776848816763467851上传日志了姐 麻烦您看下\n丹咪尼🌹: 18353383818",
|
||||
"msg_type": "link",
|
||||
"time": "2026-06-01 11:54:01",
|
||||
"message_id": "6468786411792047679",
|
||||
"quote_message_id": ""
|
||||
},
|
||||
{
|
||||
"sender": "丹咪尼🌹",
|
||||
"content": "老师这个问题怎么样了什么原因导致呢\n ↳ 回复 丹咪尼🌹: <msg><appmsg appid=\"\" sdkver=\"0\"><title>群聊的聊天记录</title><des>城美九月: P776848816763467851 买家反馈 闪退 用的 望远镜 退出 还是闪退\n城美九月: [图片]\n城美九月: P776848816763467851上传日志了姐...",
|
||||
"msg_type": "link",
|
||||
"time": "2026-06-01 14:08:27",
|
||||
"message_id": "2655574180636843298",
|
||||
"quote_message_id": "6468786411792047679"
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 18,
|
||||
"cluster_id": "1813933807182726358",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "丹咪尼🌹",
|
||||
"content": "买家反馈 闪退 用的 望远镜 退出 还是闪退。11：53分 已上传日志 辛苦老师加急看下原因 @八哥-16619720408",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 11:54:33",
|
||||
"message_id": "1813933807182726358",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 19,
|
||||
"cluster_id": "3173328306480860032",
|
||||
"message_count": 2,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "kevin",
|
||||
"content": "好的。",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 11:55:50",
|
||||
"message_id": "3173328306480860032",
|
||||
"quote_message_id": ""
|
||||
},
|
||||
{
|
||||
"sender": "丹咪尼🌹",
|
||||
"content": "@kevin",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 14:08:30",
|
||||
"message_id": "9216526394707453017",
|
||||
"quote_message_id": "3173328306480860032"
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 20,
|
||||
"cluster_id": "5392691972151946206",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "kevin",
|
||||
"content": "日志里没有看到异常信息 不好定位 ",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 14:09:06",
|
||||
"message_id": "5392691972151946206",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 21,
|
||||
"cluster_id": "2808504464841077816",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": ".oO(王_计)Oo.",
|
||||
"content": "下一个热更 可以让用户试一下好了没。\n ↳ 回复 瓦拉英语-茉茉班主任（早10晚7）: 睿视D1，fish写不出来，还是只能用手机触屏去写呀",
|
||||
"msg_type": "link",
|
||||
"time": "2026-06-01 14:13:24",
|
||||
"message_id": "2808504464841077816",
|
||||
"quote_message_id": "4677623556994358003"
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 22,
|
||||
"cluster_id": "4131805594061276620",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "瓦拉英语-益达老师",
|
||||
"content": "[视频] 5秒 size:2125764",
|
||||
"msg_type": "video",
|
||||
"time": "2026-06-01 20:40:34",
|
||||
"message_id": "4131805594061276620",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 23,
|
||||
"cluster_id": "3894792106027277062",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "瓦拉英语-益达老师",
|
||||
"content": "老师们好，学员反馈无法翻译，点不出来，麻烦帮忙看下～",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 20:41:03",
|
||||
"message_id": "3894792106027277062",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 24,
|
||||
"cluster_id": "4135036512185950551",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "嘿哈",
|
||||
"content": "哪一关啊",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 20:44:14",
|
||||
"message_id": "4135036512185950551",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 25,
|
||||
"cluster_id": "6065787554763441024",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "瓦拉英语-益达老师",
|
||||
"content": "用户还未回复信息～",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 20:48:37",
|
||||
"message_id": "6065787554763441024",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 26,
|
||||
"cluster_id": "5520294980734116461",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "嘿哈",
|
||||
"content": "发一下用户手机号吧",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 20:49:08",
|
||||
"message_id": "5520294980734116461",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 27,
|
||||
"cluster_id": "1522063212672902848",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "瓦拉英语-益达老师",
|
||||
"content": "13751840966",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 20:50:07",
|
||||
"message_id": "1522063212672902848",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 28,
|
||||
"cluster_id": "386119994485617174",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "嘿哈",
|
||||
"content": "我看了一下应该是配置问题，我明天找大模型老师看一下吧",
|
||||
"msg_type": "text",
|
||||
"time": "2026-06-01 21:20:59",
|
||||
"message_id": "386119994485617174",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
},
|
||||
{
|
||||
"index": 29,
|
||||
"cluster_id": "8301848475881432153",
|
||||
"message_count": 1,
|
||||
"messages": [
|
||||
{
|
||||
"sender": "瓦拉英语-益达老师",
|
||||
"content": "[表情]",
|
||||
"msg_type": "sticker",
|
||||
"time": "2026-06-01 22:15:09",
|
||||
"message_id": "8301848475881432153",
|
||||
"quote_message_id": ""
|
||||
}
|
||||
]
|
||||
}
|
||||
]
|
||||
}
|
||||
BIN
output/daily_feedback/飞书反馈_2026-06-02.xlsx
Normal file
BIN
output/daily_feedback/飞书反馈_2026-06-02.xlsx
Normal file
Binary file not shown.
1005
output/wechat_feedback_202605.csv
Normal file
1005
output/wechat_feedback_202605.csv
Normal file
File diff suppressed because it is too large
Load Diff
1002
output/wechat_feedback_202605.tsv
Normal file
1002
output/wechat_feedback_202605.tsv
Normal file
File diff suppressed because it is too large
Load Diff
BIN
output/微信反馈_2026年5月_格式化.xlsx
Normal file
BIN
output/微信反馈_2026年5月_格式化.xlsx
Normal file
Binary file not shown.
Loading…
Reference in New Issue
Block a user