auto backup 2026-06-10 08:10:02

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{
"date": "2026-06-08",
"descriptions": [
{
"index": 1,
"description": "在AIR2设备上视频播放的最后两秒出现闪退重新下载后问题依然存在。"
},
{
"index": 2,
"description": "苹果平板用户更新应用后,卡在界面无法操作,重启应用无效。"
},
{
"index": 3,
"description": "在移动端进入某个页面后无法正相关人员出,只能通过删除后台进相关人员强制关闭应用。"
},
{
"index": 4,
"description": "相关人员提供的用户账号18363536737经核实为商务账号。"
},
{
"index": 5,
"description": "无明确问题"
},
{
"index": 6,
"description": "无明确问题"
}
]
}

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{
"date": "2026-06-08",
"descriptions": [
{
"index": 1,
"description": "在苹果平板上,用户更新完应用后出现一直卡住无法操作的问题。"
},
{
"index": 2,
"description": "望远鲸场景中角色卡住不动"
},
{
"index": 3,
"description": "用户在望远鲸设备上进入课相关人员卡住无法操作。"
},
{
"index": 4,
"description": "无明确问题"
},
{
"index": 5,
"description": "无明确问题"
},
{
"index": 6,
"description": "在移动端某个页面无法正相关人员出,只能强制关闭应用后台进程。"
},
{
"index": 7,
"description": "无明确问题"
},
{
"index": 8,
"description": "无明确问题"
},
{
"index": 9,
"description": "无明确问题"
},
{
"index": 10,
"description": "后台查询账号18363536737时显示为商务账号而非用户账号。"
},
{
"index": 11,
"description": "商务账号未通过关卡时无法正相关人员用相关功能"
},
{
"index": 12,
"description": "学习视频在iPad AIR2上播放至最后两秒时闪退且重新下载后问题依旧。"
},
{
"index": 13,
"description": "游戏在卸载重装后卡在封面无法进入,此前存在闪退问题。"
},
{
"index": 14,
"description": "无明确问题"
},
{
"index": 15,
"description": "无明确问题"
},
{
"index": 16,
"description": "学而思学习机端系统一直加载无法进入,卸载重装后仍卡在启动界面。"
},
{
"index": 17,
"description": "用户进入课相关人员界面一直卡住,卸载重装后问题依旧存在。"
},
{
"index": 18,
"description": "无明确问题"
},
{
"index": 19,
"description": "游戏无法进入关卡,不确定是所有关卡还是仅最新课程"
}
]
}

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{
"date": "2026-06-08",
"total_clusters": 6,
"clusters": [
{
"index": 1,
"_idx": 1,
"cluster_id": "4265551721015433998",
"location": {
"端": "iPad",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "其他问题",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "瓦拉英语-尼克老师",
"content": "苹果平板,用户更新完一直卡在这动不了",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 12:06:11"
},
{
"sender": "嘿哈",
"content": "@瓦拉英语-尼克老师这个用户的设备信息发一下吧是ipad 几,我这边后台没有看到他登录成功过\n ↳ 回复 瓦拉英语-尼克老师: 苹果平板,用户更新完一直卡在这动不了",
"msg_type": "link",
"media_url": "",
"time": "2026-06-08 16:48:27"
},
{
"sender": "瓦拉英语-尼克老师",
"content": "[视频] 15秒 size:3237246",
"msg_type": "video",
"media_url": "",
"time": "2026-06-08 12:06:11"
},
{
"sender": ".oO(王_计)Oo.",
"content": "重启应用还是这样么?\n提供一下用户 手机号",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 12:21:14"
},
{
"sender": "瓦拉英语-尼克老师",
"content": "@.oO(王_计)Oo. 重启还是这样的老师\n ↳ 回复 .oO(王_计)Oo.: 重启应用还是这样么?\n提供一下用户 手机号",
"msg_type": "link",
"media_url": "",
"time": "2026-06-08 16:37:29"
},
{
"sender": ".oO(王_计)Oo.",
"content": "@瓦拉英语-尼克老师 让用户删包重装一下吧~",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 16:48:22"
},
{
"sender": "嘿哈",
"content": "@kevin@.oO(王_计)Oo. 两位大佬看一下有没有什么方案解决一下",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 17:24:35"
},
{
"sender": "瓦拉英语-尼克老师",
"content": "13726743667",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 12:32:38"
},
{
"sender": "嘿哈",
"content": "这个用户我这看貌似不是一个付费用户吧?\n ↳ 回复 瓦拉英语-尼克老师: 13726743667",
"msg_type": "link",
"media_url": "",
"time": "2026-06-08 16:51:57"
}
]
},
{
"index": 2,
"_idx": 2,
"cluster_id": "213601797745063364",
"location": {
"端": "未知",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "其他问题",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "加一车香菜",
"content": "[图片] a640ca6f95fbad4cf792f9aee32a427f size:70248",
"msg_type": "image",
"media_url": "",
"time": "2026-06-08 16:24:20"
},
{
"sender": "加一车香菜",
"content": "然后到这个页面就退不出去了 只能删后台\n ↳ 回复 加一车香菜: <?xml version=\"1.0\"?><msg><img hdlength=\"70248\" length=\"70248\" hevc_mid_size=\"0\" cdnbigimgurl=\"305f020100044b304902010002044a41e31102032f501e0204f1845ad302046a2...",
"msg_type": "link",
"media_url": "",
"time": "2026-06-08 16:27:28"
}
]
},
{
"index": 3,
"_idx": 3,
"cluster_id": "1410274079646852330",
"location": {
"端": "未知",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "其他问题",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "加一车香菜",
"content": "18363536737",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 16:30:27"
},
{
"sender": "嘿哈",
"content": "你这个不是用户账号啊,我这看是一个商务账号啊\n ↳ 回复 加一车香菜: 18363536737",
"msg_type": "link",
"media_url": "",
"time": "2026-06-08 16:41:35"
},
{
"sender": "加一车香菜",
"content": "是商务账号",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 16:41:53"
}
]
},
{
"index": 4,
"_idx": 4,
"cluster_id": "4081922709398137743",
"location": {
"端": "未知",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "关卡/内容类",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "嘿哈",
"content": "商务账号玩过关卡么?没玩过也不行的。",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 16:42:12"
},
{
"sender": "加一车香菜",
"content": "明白了",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 16:42:27"
},
{
"sender": "嘿哈",
"content": "后续商务账号的问题在飞书群里反馈吧,这里是用户的问题反馈",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 16:42:51"
}
]
},
{
"index": 5,
"_idx": 5,
"cluster_id": "5472838461015707299",
"location": {
"端": "移动端",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "启动/运行异常",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "加一车香菜",
"content": "OK",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 16:43:18"
},
{
"sender": "嘿哈",
"content": "我看视频的最后两秒还是一个闪退的效果,不是单纯的卡住了,辛苦发一下用户的设备具体的型号吧",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 16:57:37"
},
{
"sender": "瓦拉英语-尼克老师",
"content": "@八哥-16619720408 哥AIR2\n ↳ 回复 嘿哈: 我看视频的最后两秒还是一个闪退的效果,不是单纯的卡住了,辛苦发一下用户的设备具体的型号吧",
"msg_type": "link",
"media_url": "",
"time": "2026-06-08 17:33:21"
},
{
"sender": "瓦拉英语-尼克老师",
"content": "好嘞哥我问问",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 16:58:56"
},
{
"sender": "丹咪尼🌹",
"content": "[聊天记录] 王欢与六六妈🍭(私信回复慢)的聊天记录\n六六妈🍭私信回复慢: [视频]\n六六妈🍭私信回复慢: 我重新下载也不好用",
"msg_type": "link",
"media_url": "",
"time": "2026-06-08 16:59:28"
},
{
"sender": "丹咪尼🌹",
"content": "13898429304@.oO(王_计)Oo. 手机号来啦 辛苦您看看\n ↳ 回复 丹咪尼🌹: <msg><appmsg appid=\"\" sdkver=\"0\"><title>王欢与六六妈🍭(私信回复慢)的聊天记录</title><des>六六妈🍭(私信回复慢): [视频]\n六六妈🍭私信回复慢: 我重新下载也不好用</des><action></action><type>19</type><showtype>...",
"msg_type": "link",
"media_url": "",
"time": "2026-06-08 17:45:45"
},
{
"sender": "丹咪尼🌹",
"content": "@八哥-16619720408老师辛苦看下这个问题 怎么半",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 16:59:36"
},
{
"sender": "嘿哈",
"content": "不点重新继续,点击重新开始也会这样么?",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 17:00:28"
},
{
"sender": "丹咪尼🌹",
"content": "用户不想点重新开始,不想重新学,老师 @八哥-16619720408\n ↳ 回复 八哥-16619720408: 不点重新继续,点击重新开始也会这样么?",
"msg_type": "link",
"media_url": "",
"time": "2026-06-08 17:23:31"
},
{
"sender": ".oO(王_计)Oo.",
"content": "发一下用户手机号\n ↳ 回复 丹咪尼🌹: <msg><appmsg appid=\"\" sdkver=\"0\"><title>用户不想点重新开始,不想重新学,老师 @八哥-16619720408</title><des></des><action></action><type>57</type><showtype>0</showtype><soundtype>0<...",
"msg_type": "link",
"media_url": "",
"time": "2026-06-08 17:27:08"
}
]
},
{
"index": 6,
"_idx": 6,
"cluster_id": "6675937884271744367",
"location": {
"端": "未知",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "其他问题",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "嘿哈",
"content": "这个?",
"msg_type": "text",
"media_url": "",
"time": "2026-06-08 17:36:11"
},
{
"sender": "瓦拉英语-尼克老师",
"content": "@八哥-16619720408 对,哥\n ↳ 回复 嘿哈: 这个?",
"msg_type": "link",
"media_url": "",
"time": "2026-06-08 18:12:45"
}
]
}
]
}

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