auto backup 2026-05-31 08:10:01

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{
"date": "2026-05-29",
"descriptions": [
{
"index": 1,
"description": "科大讯飞学习机上的瓦拉APP在NPC说完话后快速点击开始说话会导致死机卡死且重启后仍无法恢复。"
},
{
"index": 2,
"description": "完成Unit 13全部内容并解锁Unit 14后客户端无法进入Unit 14的首个关卡。"
},
{
"index": 3,
"description": "无明确问题"
},
{
"index": 4,
"description": "安卓端用户完成第13单元后第14单元无法更新进入。"
},
{
"index": 5,
"description": "在进入第14单元后无法点击第一课进行学习。"
},
{
"index": 6,
"description": "无明确问题"
},
{
"index": 7,
"description": "无明确问题"
},
{
"index": 8,
"description": "无明确问题"
},
{
"index": 9,
"description": "在App中第15单元测试无法提交且“我的飞船”功能持续加载失败。"
}
]
}

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{
"date": "2026-05-29",
"descriptions": [
{
"index": 1,
"description": "熏听小程序一直无法使用"
},
{
"index": 2,
"description": "荣耀Magic5 Pro设备上某功能持续无法使用。"
},
{
"index": 3,
"description": "无明确问题"
},
{
"index": 4,
"description": "无明确问题"
},
{
"index": 5,
"description": "无明确问题"
},
{
"index": 6,
"description": "无明确问题"
},
{
"index": 7,
"description": "无明确问题"
},
{
"index": 8,
"description": "无明确问题"
},
{
"index": 9,
"description": "无明确问题"
},
{
"index": 10,
"description": "无明确问题"
},
{
"index": 11,
"description": "无明确问题"
},
{
"index": 12,
"description": "无明确问题"
},
{
"index": 13,
"description": "无明确问题"
},
{
"index": 14,
"description": "无明确问题"
},
{
"index": 15,
"description": "无明确问题"
},
{
"index": 16,
"description": "游戏内当前角色显示异常"
},
{
"index": 17,
"description": "无明确问题"
},
{
"index": 18,
"description": "无明确问题"
},
{
"index": 19,
"description": "无明确问题"
},
{
"index": 20,
"description": "系统出现非相关人员顿的现象"
},
{
"index": 21,
"description": "在科大讯飞学习机端瓦拉APP中NPC说完话后快速点击开始说话会导致应用卡死。"
},
{
"index": 22,
"description": "无明确问题"
},
{
"index": 23,
"description": "用户完成第13单元后第14单元无法更新。"
},
{
"index": 24,
"description": "当用户完成U13后尝试进入U14单元时无法进入且目前没有用户成功进入的记录。"
},
{
"index": 25,
"description": "无明确问题"
},
{
"index": 26,
"description": "无明确问题"
},
{
"index": 27,
"description": "在第14单元中无法点击第一课进行学习。"
},
{
"index": 28,
"description": "无明确问题"
},
{
"index": 29,
"description": "无明确问题"
},
{
"index": 30,
"description": "多位家长反馈无法进入产品。"
},
{
"index": 31,
"description": "无明确问题"
},
{
"index": 32,
"description": "无明确问题"
},
{
"index": 33,
"description": "点击重头开始或继续学习按钮后无相关人员反应,重启多次仍无法解决。"
},
{
"index": 34,
"description": "游戏中的U28无法进入"
},
{
"index": 35,
"description": "游戏内继续和重新开始功能均无法正相关人员用"
},
{
"index": 36,
"description": "无明确问题"
},
{
"index": 37,
"description": "无明确问题"
},
{
"index": 38,
"description": "无明确问题"
},
{
"index": 39,
"description": "瓦拉英语的单元挑战在学习完成后无法提交。"
},
{
"index": 40,
"description": "无明确问题"
},
{
"index": 41,
"description": "无明确问题"
},
{
"index": 42,
"description": "在应用中只有单元强化模块能正相关人员入,其他功能无法使用。"
},
{
"index": 43,
"description": "无明确问题"
},
{
"index": 44,
"description": "游戏账号无法进入飞船场景"
},
{
"index": 45,
"description": "无明确问题"
},
{
"index": 46,
"description": "无明确问题"
},
{
"index": 47,
"description": "无明确问题"
},
{
"index": 48,
"description": "新老用户都无法正相关人员用相关功能"
},
{
"index": 49,
"description": "游戏内的关卡和飞船功能均无法进入,并出现报错。"
},
{
"index": 50,
"description": "瓦拉英语中用户瓦拉币被清零,可能由本次故障导致。"
},
{
"index": 51,
"description": "手机端登录后无法进入关卡L1-U0-1"
},
{
"index": 52,
"description": "无明确问题"
},
{
"index": 53,
"description": "无明确问题"
},
{
"index": 54,
"description": "无明确问题"
},
{
"index": 55,
"description": "无明确问题"
},
{
"index": 56,
"description": "无明确问题"
},
{
"index": 57,
"description": "无明确问题"
},
{
"index": 58,
"description": "相关人员询问当前游戏产品的最新版本号。"
},
{
"index": 59,
"description": "无明确问题"
},
{
"index": 60,
"description": "无明确问题"
},
{
"index": 61,
"description": "无明确问题"
},
{
"index": 62,
"description": "玩家不清楚在游戏客户端内点击更新按钮是否能直接完成更新流程。"
},
{
"index": 63,
"description": "无明确问题"
},
{
"index": 64,
"description": "无明确问题"
},
{
"index": 65,
"description": "用户在做第15单元测试时无法提交且“我的飞船”功能一直加载不出来。"
},
{
"index": 66,
"description": "游戏出现卡住无法操作的问题"
},
{
"index": 67,
"description": "用户在手机端点击重新开始或继续按钮均无响应,退出重进后仍无法进入。"
},
{
"index": 68,
"description": "无法提交内容"
},
{
"index": 69,
"description": "无明确问题"
},
{
"index": 70,
"description": "无明确问题"
}
]
}

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{
"date": "2026-05-29",
"total_clusters": 9,
"clusters": [
{
"index": 1,
"cluster_id": "27879037687697497",
"location": {
"端": "未知",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "其他问题",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "一_FVision",
"content": "是哪个?",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 10:49:39"
},
{
"sender": "瓦拉英语-露露班班早10晚7",
"content": "@瓦拉场务-糖果果 28857 这个id吧\n ↳ 回复 一_FVision: 是哪个?",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 10:56:25"
}
]
},
{
"index": 2,
"cluster_id": "6065792405396106920",
"location": {
"端": "未知",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "启动/运行异常",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "瓦拉英语-萌萌老师早10晚7",
"content": "[聊天记录] 老李和瓦拉英语-萌萌班主任早10晚7\n老李: 老师这几天瓦拉APP经常运行不稳定发生多次死机状态重启也不行这是怎么啦\n老李: [图片]\n老李: [视频]\n老李: 退也退不出去\n老李: 卡死了\n老李: 这是关机重启后还是这样\n老李: 有时间给我们处理一下谢谢\n瓦拉英语-萌萌班主任早10晚7: 咱们的设备型号发我一下\n老李: 您说的设备型号我们用的是科大讯飞学习机T20\n老李: 我看到瓦拉的版本号是V1.3.1",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 11:03:49"
},
{
"sender": "嘿哈",
"content": "这个是个已知问题辛苦和用户说一下NPC说完话之后稍微等一下再点开始说话不要点的太快我们这边也在找具体的解决办法。@瓦拉英语-萌萌老师早10晚7\n ↳ 回复 瓦拉英语-萌萌班主任早10晚7: <msg><appmsg appid=\"\" sdkver=\"0\"><title>老李和瓦拉英语-萌萌班主任早10晚7</title><des></des><action></action><type>19</type><showtype>0</showtype><soundtype>0</soundtype><me...",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 11:11:18"
}
]
},
{
"index": 3,
"cluster_id": "2259310935799061651",
"location": {
"端": "未知",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "关卡/内容类",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "瓦拉英语-花花班班早10晚7-周末休息)",
"content": "[聊天记录] 难得糊涂和瓦拉英语-花花班主任早10晚7\n难得糊涂: [图片]\n难得糊涂: 刚看了,都完成了",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 18:11:47"
},
{
"sender": "瓦拉英语-花花班班早10晚7-周末休息)",
"content": "15112562217用户学习完第13单元了但是第14单元无法更新辛苦看下",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 18:12:38"
},
{
"sender": "嘿哈",
"content": "让用户点击14-1关卡看一下提示是什么然后上传一下日志吧",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 18:16:10"
},
{
"sender": "瓦拉英语-花花班班早10晚7-周末休息)",
"content": "好的",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 18:18:42"
},
{
"sender": "瓦拉英语-花花班班早10晚7-周末休息)",
"content": "[聊天记录] 小鱼儿@中国太平和瓦拉英语-花花班主任早10晚7\n小鱼儿@中国太平: [图片]\n小鱼儿@中国太平: [图片]\n小鱼儿@中国太平: [图片]\n小鱼儿@中国太平: [图片]\n小鱼儿@中国太平: [图片]\n小鱼儿@中国太平: 都完成了\n小鱼儿@中国太平: [图片]\n小鱼儿@中国太平: 日志上传了",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 18:28:54"
},
{
"sender": "嘿哈",
"content": "@Break礼哥辛苦帮忙看一下这个呗看起来和周三的那个是一个问题\n ↳ 回复 瓦拉英语-花花班主任早10晚7: <msg><appmsg appid=\"\" sdkver=\"0\"><title>小鱼儿@中国太平和瓦拉英语-花花班主任早10晚7</title><des></des><action></action><type>19</type><showtype>0</showtype><soundtype>0</soundty...",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 18:33:36"
},
{
"sender": "Break",
"content": "还有一个多小时到家,这个人做完没有吗\n ↳ 回复 八哥-16619720408: <msg><appmsg appid=\"\" sdkver=\"0\"><title>@Break礼哥辛苦帮忙看一下这个呗看起来和周三的那个是一个问题</title><type>57</type><appattach><cdnthumbaeskey></cdnthumbaeskey><aeskey></aeskey>...",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 18:35:25"
}
]
},
{
"index": 4,
"cluster_id": "4759823050788178221",
"location": {
"端": "移动端",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "启动/运行异常",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "瓦拉英语-花花班班早10晚7-周末休息)",
"content": "同样的问题,已经上传日志了",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 18:29:01"
},
{
"sender": "嘿哈",
"content": "@瓦拉英语-花花班主任早10晚7这个家长的手机号辛苦发一下吧\n ↳ 回复 瓦拉英语-花花班主任早10晚7: 同样的问题,已经上传日志了",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 18:41:35"
},
{
"sender": "瓦拉英语-花花班班早10晚7-周末休息)",
"content": "[图片] 2d93760f5e7141547bd53530e282df0c",
"msg_type": "image",
"media_url": "",
"time": "2026-05-29 18:29:15"
},
{
"sender": "嘿哈",
"content": "2026/05/29 18:26:51.032 [INFO] [sMsg] /v2/bigmap/unitInfo: Makee.Msg.BigMapUnit,{ \"unitId\": 14, \"bubbles\": [ { \"id\": 3 }, { \"id\": 5 }, { \"id\": 1, \"type\": \"BubbleTypeSummery\" }, { \"id\": 1, \"type\": \"BubbleTypeChallenge\" }, { \"id\": 1 }, { \"id\": 2 }, { \"id\": 4 } ] }",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 18:33:50"
},
{
"sender": "嘿哈",
"content": "看起来是U13全部做完了解锁U14的时候的问题",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 18:35:57"
},
{
"sender": "Break",
"content": "如果用户没做过U14那么上面的返回值是正确的啊\n ↳ 回复 八哥-16619720408: 看起来是U13全部做完了解锁U14的时候的问题",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 18:53:26"
},
{
"sender": "Break",
"content": "@八哥-16619720408现在u14-1进不去与解锁时间有关吗端上同学有看到什么影响进不去吗",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 18:55:26"
},
{
"sender": "嘿哈",
"content": "2026/05/29 13:02:45.646 [INFO] [sMsg] /v2/bigmap/unitInfo: Makee.Msg.BigMapUnit,{ \"unitId\": 13, \"bubbles\": [ { \"id\": 3, \"isCompleted\": true, \"lessonStatus\": 2 }, { \"id\": 5, \"isCompleted\": true, \"lessonStatus\": 2 }, { \"id\": 1, \"type\": \"BubbleTypeSummery\" }, { \"id\": 1, \"type\": \"BubbleTypeChallenge\" }, { \"id\": 1, \"isCompleted\": true, \"lessonStatus\": 2 }, { \"id\": 2, \"isCompleted\": true, \"lessonStatus\": 2 }, { \"id\": 4, \"isCompleted\": true, \"lessonStatus\": 2 } ] }",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 18:37:33"
},
{
"sender": "胡陈辰🦉",
"content": "目前u14有任何用户成功进入吗@梁晨 ",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 18:38:39"
},
{
"sender": "梁晨",
"content": "目前没有看到成功进入的数据\n ↳ 回复 胡陈辰🦉: 目前u14有任何用户成功进入吗@梁晨",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 18:42:49"
},
{
"sender": "瓦拉英语-花花班班早10晚7-周末休息)",
"content": "13969121265",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 18:42:12"
},
{
"sender": "嘿哈",
"content": "@瓦拉英语-花花班主任早10晚7辛苦和用户说一下我们使用一下用户的账号\n ↳ 回复 瓦拉英语-花花班主任早10晚7: 13969121265",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 18:58:50"
},
{
"sender": "梁晨",
"content": "[图片] 8c0d466b109c7b8ece6a3079abd7d943 size:36822",
"msg_type": "image",
"media_url": "",
"time": "2026-05-29 18:42:50"
},
{
"sender": "梁晨",
"content": "进不去U14可能不是个例",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 18:43:25"
}
]
},
{
"index": 5,
"cluster_id": "2925051648794616386",
"location": {
"端": "未知",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "关卡/内容类",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "嘿哈",
"content": "我这边看已经好了",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 19:54:43"
},
{
"sender": "瓦拉英语-花花班班早10晚7-周末休息)",
"content": "@八哥-16619720408现在能进入第14单元了但是无法点击第一课学习\n ↳ 回复 嘿哈: 我这边看已经好了",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 20:23:55"
}
]
},
{
"index": 6,
"cluster_id": "2263175100135779069",
"location": {
"端": "未知",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "其他问题",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "瓦拉英语-尼克老师",
"content": "[视频] 26秒 size:3505592",
"msg_type": "video",
"media_url": "",
"time": "2026-05-29 20:28:01"
},
{
"sender": "瓦拉英语-益达老师",
"content": "[视频] 13秒 size:4147466",
"msg_type": "video",
"media_url": "",
"time": "2026-05-29 20:35:02"
}
]
},
{
"index": 7,
"cluster_id": "7234429151967474124",
"location": {
"端": "未知",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "其他问题",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "Constance啊",
"content": "好嘞",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 20:39:14"
},
{
"sender": "嘿哈",
"content": "@瓦拉英语-露露班班早10晚7@Constance啊辛苦同步一下所有班主任老师吧重新更新版本以上问题就都解决了。",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 21:11:29"
}
]
},
{
"index": 8,
"cluster_id": "514486705148143441",
"location": {
"端": "未知",
"环节": "未知",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "其他问题",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "嘿哈",
"content": "是的,热更新,杀掉进程重新打开就会有更新提示,点击更新进入即可",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 21:15:09"
},
{
"sender": "嘿哈",
"content": "@瓦拉英语-萌萌老师早10晚7引导一下用户热更吧\n ↳ 回复 八哥-16619720408: 是的,热更新,杀掉进程重新打开就会有更新提示,点击更新进入即可",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 21:21:08"
}
]
},
{
"index": 9,
"cluster_id": "5493572541445686954",
"location": {
"端": "未知",
"环节": "关卡内",
"课程": "",
"角色/组件": ""
},
"priority": "P2",
"priority_detail": "",
"category": "关卡/内容类",
"conclusion": "**当前问题排查结论:** 暂无结论排查中",
"messages": [
{
"sender": "糖果老师",
"content": "好的",
"msg_type": "text",
"media_url": "",
"time": "2026-05-29 21:16:40"
},
{
"sender": "瓦拉英语-萌萌老师早10晚7",
"content": "[聊天记录] 耀颖ʚ🦄ɞ懿彩和瓦拉英语-萌萌班主任早10晚7\n耀颖ʚ🦄ɞ懿彩: [视频]\n耀颖ʚ🦄ɞ懿彩: 老师,孩子做这个无法提交\n瓦拉英语-萌萌班主任早10晚7: 这是第几单元第几课\n耀颖ʚ🦄ɞ懿彩: 第15单元测试\n耀颖ʚ🦄ɞ懿彩: 然后那个我的飞船也一直加载不出来\n耀颖ʚ🦄ɞ懿彩: 娃弄不了一直哭[破涕为笑][破涕为笑][破涕为笑]",
"msg_type": "link",
"media_url": "",
"time": "2026-05-29 21:21:26"
}
]
}
]
}

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