{
  "date": "2026-06-08",
  "total_clusters": 6,
  "clusters": [
    {
      "index": 1,
      "_idx": 1,
      "cluster_id": "5472838461015707299",
      "location": {
        "端": "移动端",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P0",
      "priority_detail": "",
      "category": "启动/运行异常",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "加一车香菜",
          "content": "OK",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 16:43:18"
        },
        {
          "sender": "嘿哈",
          "content": "我看视频的最后两秒还是一个闪退的效果，不是单纯的卡住了，辛苦发一下用户的设备具体的型号吧",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 16:57:37"
        },
        {
          "sender": "瓦拉英语-尼克老师",
          "content": "@八哥-16619720408 哥，AIR2\n  ↳ 回复 嘿哈: 我看视频的最后两秒还是一个闪退的效果，不是单纯的卡住了，辛苦发一下用户的设备具体的型号吧",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-08 17:33:21"
        },
        {
          "sender": "瓦拉英语-尼克老师",
          "content": "好嘞哥我问问",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 16:58:56"
        },
        {
          "sender": "丹咪尼🌹",
          "content": "[聊天记录] 王欢与六六妈🍭（私信回复慢）的聊天记录\n六六妈🍭（私信回复慢）: [视频]\n六六妈🍭（私信回复慢）: 我重新下载也不好用",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-08 16:59:28"
        },
        {
          "sender": "丹咪尼🌹",
          "content": "13898429304， @.oO(王_计)Oo. 手机号来啦 辛苦您看看\n  ↳ 回复 丹咪尼🌹: <msg><appmsg appid=\"\" sdkver=\"0\"><title>王欢与六六妈🍭（私信回复慢）的聊天记录</title><des>六六妈🍭（私信回复慢）: [视频]\n六六妈🍭（私信回复慢）: 我重新下载也不好用</des><action></action><type>19</type><showtype>...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-08 17:45:45"
        },
        {
          "sender": "丹咪尼🌹",
          "content": "@八哥-16619720408 老师辛苦看下这个问题 怎么半",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 16:59:36"
        },
        {
          "sender": "嘿哈",
          "content": "不点重新继续，点击重新开始也会这样么？",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 17:00:28"
        },
        {
          "sender": "丹咪尼🌹",
          "content": "用户不想点重新开始，不想重新学，老师 @八哥-16619720408\n  ↳ 回复 八哥-16619720408: 不点重新继续，点击重新开始也会这样么？",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-08 17:23:31"
        },
        {
          "sender": ".oO(王_计)Oo.",
          "content": "发一下用户手机号\n  ↳ 回复 丹咪尼🌹: <msg><appmsg appid=\"\" sdkver=\"0\"><title>用户不想点重新开始，不想重新学，老师 @八哥-16619720408</title><des></des><action></action><type>57</type><showtype>0</showtype><soundtype>0<...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-08 17:27:08"
        }
      ]
    },
    {
      "index": 2,
      "_idx": 2,
      "cluster_id": "4265551721015433998",
      "location": {
        "端": "iPad",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-尼克老师",
          "content": "苹果平板，用户更新完一直卡在这动不了",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 12:06:11"
        },
        {
          "sender": "嘿哈",
          "content": "@瓦拉英语-尼克老师 这个用户的设备信息发一下吧，是ipad 几，我这边后台没有看到他登录成功过\n  ↳ 回复 瓦拉英语-尼克老师: 苹果平板，用户更新完一直卡在这动不了",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-08 16:48:27"
        },
        {
          "sender": "瓦拉英语-尼克老师",
          "content": "[视频] 15秒 size:3237246",
          "msg_type": "video",
          "media_url": "https://static.valavala.com/vala_llm/user_feedback/wechat/video/2026-06/7119908c11087a8a3eb84dd8ef8826a6.mp4",
          "time": "2026-06-08 12:06:11"
        },
        {
          "sender": ".oO(王_计)Oo.",
          "content": "重启应用还是这样么？\n提供一下用户 手机号",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 12:21:14"
        },
        {
          "sender": "瓦拉英语-尼克老师",
          "content": "@.oO(王_计)Oo. 重启还是这样的老师\n  ↳ 回复 .oO(王_计)Oo.: 重启应用还是这样么？\n提供一下用户 手机号",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-08 16:37:29"
        },
        {
          "sender": ".oO(王_计)Oo.",
          "content": "@瓦拉英语-尼克老师 让用户删包重装一下吧~",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 16:48:22"
        },
        {
          "sender": "嘿哈",
          "content": "@kevin  @.oO(王_计)Oo. 两位大佬看一下有没有什么方案解决一下",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 17:24:35"
        },
        {
          "sender": "瓦拉英语-尼克老师",
          "content": "13726743667",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 12:32:38"
        },
        {
          "sender": "嘿哈",
          "content": "这个用户我这看貌似不是一个付费用户吧？\n  ↳ 回复 瓦拉英语-尼克老师: 13726743667",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-08 16:51:57"
        }
      ]
    },
    {
      "index": 3,
      "_idx": 3,
      "cluster_id": "213601797745063364",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "加一车香菜",
          "content": "[图片] a640ca6f95fbad4cf792f9aee32a427f size:70248",
          "msg_type": "image",
          "media_url": "https://static.valavala.com/vala_llm/user_feedback/wechat/image/2026-06/0b6b1077d6ccf95d2f163d47ae83751d.jpg",
          "time": "2026-06-08 16:24:20"
        },
        {
          "sender": "加一车香菜",
          "content": "然后到这个页面就退不出去了 只能删后台\n  ↳ 回复 加一车香菜: <?xml version=\"1.0\"?><msg><img hdlength=\"70248\" length=\"70248\" hevc_mid_size=\"0\" cdnbigimgurl=\"305f020100044b304902010002044a41e31102032f501e0204f1845ad302046a2...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-08 16:27:28"
        }
      ]
    },
    {
      "index": 4,
      "_idx": 4,
      "cluster_id": "1410274079646852330",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "加一车香菜",
          "content": "18363536737",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 16:30:27"
        },
        {
          "sender": "嘿哈",
          "content": "你这个不是用户账号啊，我这看是一个商务账号啊\n  ↳ 回复 加一车香菜: 18363536737",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-08 16:41:35"
        },
        {
          "sender": "加一车香菜",
          "content": "是商务账号",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 16:41:53"
        }
      ]
    },
    {
      "index": 5,
      "_idx": 5,
      "cluster_id": "4081922709398137743",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "关卡/内容类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "嘿哈",
          "content": "商务账号玩过关卡么？没玩过也不行的。",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 16:42:12"
        },
        {
          "sender": "加一车香菜",
          "content": "明白了",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 16:42:27"
        },
        {
          "sender": "嘿哈",
          "content": "后续商务账号的问题在飞书群里反馈吧，这里是用户的问题反馈",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 16:42:51"
        }
      ]
    },
    {
      "index": 6,
      "_idx": 6,
      "cluster_id": "6675937884271744367",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "嘿哈",
          "content": "这个？",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-08 17:36:11"
        },
        {
          "sender": "瓦拉英语-尼克老师",
          "content": "@八哥-16619720408 对，哥\n  ↳ 回复 嘿哈: 这个？",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-08 18:12:45"
        }
      ]
    }
  ]
}