{
  "date": "2026-05-27",
  "total_clusters": 9,
  "clusters": [
    {
      "index": 1,
      "cluster_id": "5689688935179088396",
      "location": {
        "端": "未知",
        "环节": "听力挑战",
        "课程": "",
        "角色/组件": "UI"
      },
      "priority": "P0",
      "priority_detail": "",
      "category": "启动/运行异常",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "嘿哈",
          "content": "不能解锁的问题，各位老师如果遇到特别着急的家长可以让用户重新再玩一下，如果不着急的话，服务端正在修复数据，晚一点重新进一下就好了。",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-27 19:35:15"
        }
      ]
    },
    {
      "index": 2,
      "cluster_id": "6989476639343962898",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P1",
      "priority_detail": "",
      "category": "关卡/内容类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[聊天记录] 静沐暖扬和瓦拉英语-花花班主任（早10晚7）\n静沐暖扬: [视频]\n静沐暖扬: [视频]",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-27 14:04:39"
        }
      ]
    },
    {
      "index": 3,
      "cluster_id": "2723326983638239209",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "@莎莎是个男老师好的\n  ↳ 回复 莎莎是个男老师: @瓦拉英语-萌萌老师（早10晚7） 看起来是配置问题，我等下到了公司看下",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-27 09:20:15"
        }
      ]
    },
    {
      "index": 4,
      "cluster_id": "9132806750199402624",
      "location": {
        "端": "移动端",
        "环节": "未知",
        "课程": "",
        "角色/组件": "音频、组件、网络"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "声音/音频类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "王欢",
          "content": "@.oO(王_计)Oo. ",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-27 12:47:40"
        }
      ]
    },
    {
      "index": 5,
      "cluster_id": "7718570567683413173",
      "location": {
        "端": "移动端",
        "环节": "关卡内",
        "课程": "",
        "角色/组件": "音频、网络"
      },
      "priority": "P1",
      "priority_detail": "",
      "category": "声音/音频类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "王欢",
          "content": "[聊天记录] 群聊的聊天记录\n王欢: 家长您好，已经查到了，问题是网络加载过程中音频丢失了，您试试 APP 大退一下，重新登录并加载就可以了\nyanping: 几乎每次上课都会这样 实在太影响体验感了 。退出重进 如果选继续上次内容  就完全没有一点声音，只得重新开始，有时重新开始也不一定好，要重复很多次，很费时间。 有更好的解决办法吗",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-27 12:52:12"
        }
      ]
    },
    {
      "index": 6,
      "cluster_id": "8549517841086446939",
      "location": {
        "端": "移动端",
        "环节": "未知",
        "课程": "",
        "角色/组件": "音频"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "声音/音频类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "王欢",
          "content": "问题录屏合集",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-27 13:11:49"
        }
      ]
    },
    {
      "index": 7,
      "cluster_id": "380363450969345795",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": "UI"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "UI显示类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-茉茉老师（早10晚7）",
          "content": "这节课重复做了好几遍了，做的时候显示通关出来之后就不能进入下一节课",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-27 19:09:53"
        }
      ]
    },
    {
      "index": 8,
      "cluster_id": "5136939664432261180",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P1",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "梁音",
          "content": "收到🫡",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-27 19:10:29"
        }
      ]
    },
    {
      "index": 9,
      "cluster_id": "3081277245335302491",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "嘿哈",
          "content": "让它扫码试试吧\n  ↳ 回复 瓦拉英语-益达老师: 老师们，请问这个设备有望调试成功，下载app听课吗？",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-27 20:49:22"
        }
      ]
    }
  ]
}