{
  "date": "2026-06-17",
  "total_clusters": 10,
  "clusters": [
    {
      "index": 1,
      "_idx": 1,
      "cluster_id": "566140067672295157",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "其实我是喷🔥龙",
          "content": "我找下荣耀的人看看能不能排查出问题，目前除了让他在平板上装APK，没啥好办法\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: <?xml version=\"1.0\"?>\n<msg>\n\t<appmsg>\n\t\t<title><![CDATA[@其实我是喷🔥龙那现在荣耀平板这个怎么可以解决一下呢老师]]></title>\n\t\t<des />\n\t\t<type>57</type>\n\t\t<appattach>\n\t\t\t<cdnthumbaeskey />\n...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 00:35:09"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "@其实我是喷🔥龙老师，这个学员刚刚录制了视频辛苦看下\n  ↳ 回复 其实我是喷🔥龙: 我找下荣耀的人看看能不能排查出问题，目前除了让他在平板上装APK，没啥好办法",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 17:04:49"
        }
      ]
    },
    {
      "index": 2,
      "_idx": 2,
      "cluster_id": "3879660896734758345",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "kevin",
          "content": "这个么？",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:05:18"
        },
        {
          "sender": "kevin",
          "content": "[图片] 5d9ea13f1c7089e496c654d0071fd031 size:29960",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-17 17:05:18"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "这是应用宝的内部优化吧，不是我们的吧",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:06:39"
        }
      ]
    },
    {
      "index": 3,
      "_idx": 3,
      "cluster_id": "1337521210118911098",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "启动/运行异常",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[视频] 10秒 size:2107786",
          "msg_type": "video",
          "media_url": "",
          "time": "2026-06-17 17:08:12"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "17754657100用户从APP中进入磨耳朵，经常闪退，老师看下",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:09:17"
        },
        {
          "sender": "kevin",
          "content": "@八哥-16619720408  马上就可以更新成原生磨耳朵了吧？\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: 17754657100用户从APP中进入磨耳朵，经常闪退，老师看下",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 17:10:05"
        },
        {
          "sender": "嘿哈",
          "content": "这里老师，先引导用户小程序使用吧\n  ↳ 回复 八哥-16619720408: 各位老师，同步一个消息，目前APP本身的磨耳朵功能适配问题较多，暂时无法进行很好的解决，刚才和ks还有研发大佬讨论一下，后续会由产品新出一个方案使用原生unity重新制作一个磨耳朵的版本，后续关于APP内用户反馈的磨耳朵的问题，先引导用户使用小程序来使用磨耳朵功能吧。如果有小程序磨耳朵的问题还是正常反馈。",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 17:10:03"
        }
      ]
    },
    {
      "index": 4,
      "_idx": 4,
      "cluster_id": "4337049426514560547",
      "location": {
        "端": "iOS",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "嘿哈",
          "content": "目前定的是下个版本",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:10:20"
        },
        {
          "sender": "kevin",
          "content": "[OK] 哦",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:10:59"
        },
        {
          "sender": "嘿哈",
          "content": "599退款成功了？",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:15:42"
        },
        {
          "sender": "嘿哈",
          "content": "是怎么操作的，仅退款么？看起来用户的季度包权限没有关闭啊",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:16:53"
        },
        {
          "sender": "嘿哈",
          "content": "仅退款的用户，他已经有一个包了，没有办法再增加4个季度包",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:19:10"
        },
        {
          "sender": "嘿哈",
          "content": "所以他到底是退货退款还是仅退款",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:22:49"
        },
        {
          "sender": "嘿哈",
          "content": "我看了一下这个用户是ios的订单",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:24:44"
        },
        {
          "sender": "嘿哈",
          "content": "看起来是这个订单",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:25:03"
        },
        {
          "sender": "嘿哈",
          "content": "[图片] b615bd967ef2e22ba1c50e115b3a56ce size:48603",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-17 17:25:03"
        },
        {
          "sender": "嘿哈",
          "content": "可能得看一下ios退款的调用是不是有问题了",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:25:17"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "https://a.app.qq.com/o/simple.jsp?pkgname=com.makee.PlanetVala",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:55:47"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "这个链接是咱们给到班主任的发给用户的apk么@八哥-16619720408 ，如果是的话，这个我点击跳转的是应用宝\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: https://a.app.qq.com/o/simple.jsp?pkgname=com.makee.PlanetVala",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 17:58:39"
        },
        {
          "sender": "嘿哈",
          "content": "我搜了我的聊天记录我没有发过这个连接啊\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: https://a.app.qq.com/o/simple.jsp?pkgname=com.makee.PlanetVala",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 18:03:56"
        },
        {
          "sender": "丹咪尼🌹",
          "content": "[图片] 0c61f67d9b67e3908bbd1ab55ef7b133 size:10738",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-17 18:04:33"
        }
      ]
    },
    {
      "index": 5,
      "_idx": 5,
      "cluster_id": "6701556867846442221",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "王虹茗",
          "content": "app里怎么能支持仅退款呢，这是个bug吧？",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:19:54"
        },
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "学员app里面报名的，7天内可以直接app上面操作退款的，退款以后季包就没有了，那么年包就能升级吧？我之前有两个用户就是这样升级的",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:21:45"
        }
      ]
    },
    {
      "index": 6,
      "_idx": 6,
      "cluster_id": "3348093639619616434",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": "UI"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "UI显示类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[聊天记录] 稳稳的幸福和瓦拉英语-花花班主任（早10晚7）\n稳稳的幸福: 安装包不行，跟刚才发你的视频一样，说你们在优化\n稳稳的幸福: 这个问题再解决不了，我们还是退课吧\n瓦拉英语-花花班主任（早10晚7）: [图片]\n瓦拉英语-花花班主任（早10晚7）: \"安装包不行，跟刚才发你的视频一样，说你们在优化\"\n------\n这个界面截图给我一下\n稳稳的幸福: [图片]\n瓦拉英语-花花班主任（早10晚7）: \"[图片]\"\n------\n那再试试这个呢\n稳稳的幸福: 正在试着\n稳稳的幸福: [图片]\n稳稳的幸福: 大约多长时间。\n稳稳的幸福: [图片]",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 17:44:30"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "这个录像是应用宝内部优化，不是我们，所以看看应用宝是不是最新版本，其他的设备应用宝都是正常的。\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: <msg><appmsg><title>稳稳的幸福和瓦拉英语-花花班主任（早10晚7）</title><type>19</type><url>https://support.weixin.qq.com/cgi-bin/mmsupport-bin/readtemplate?t=page/favorite_record__...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 17:49:24"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "@其实我是喷🔥龙老师这个学员安装问题大概什么时候可以解决下，家长想退课了",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:45:23"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "咱们给他APK的链接了么\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: @其实我是喷🔥龙老师这个学员安装问题大概什么时候可以解决下，家长想退课了",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 17:46:46"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "他的应用宝是最新版本么",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:46:59"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "另外就是给用户apk的链接，在浏览器上直接下载安装",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:49:43"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "给过了",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:49:51"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[图片] 36a885fc2d51111f3313d0ffac80fa1c",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-17 17:50:05"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "显示这个界面",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:50:15"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[图片] 4026c59a57f6570bb2f8c38b29198890",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-17 17:56:55"
        },
        {
          "sender": "嘿哈",
          "content": "但是我怀疑他的设备没有办法直接安装apk\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: 25984982255687221@openim:\n<?xml version=\"1.0\"?>\n<msg>\n\t<img aeskey=\"c885af326c22549cc1cb23d58eca1848\" encryver=\"0\" cdnthumbaeskey=\"\" cdnthumburl=\"\" cdnthumbleng...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 18:00:01"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "试一下吧，18年发行的设备，很老了\n  ↳ 回复 八哥-16619720408: <msg><appmsg appid=\"\" sdkver=\"0\"><title>但是我怀疑他的设备没有办法直接安装apk</title><des></des><action></action><type>57</type><showtype>0</showtype><soundtype>0</soundtype><me...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 18:01:09"
        }
      ]
    },
    {
      "index": 7,
      "_idx": 7,
      "cluster_id": "8204473995338763349",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "嘿哈",
          "content": "不是啊",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:54:23"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "@瓦拉英语-花花班班 给用户的链接发群里看一眼",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:55:01"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[图片] 099bc1dccc8f386b84c9fd734e571485",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-17 17:55:52"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "这两种下载方式都发给家长了，全都无法下载",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:56:03"
        }
      ]
    },
    {
      "index": 8,
      "_idx": 8,
      "cluster_id": "441113945490805034",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": "UI"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "UI显示类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "其实我是喷🔥龙",
          "content": "而且显示找不到数据",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:58:45"
        },
        {
          "sender": "嘿哈",
          "content": "这个地址不是我发的。",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:58:57"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "辛苦给个对的\n  ↳ 回复 八哥-16619720408: 这个地址不是我发的。",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 17:59:18"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "但是我在应用宝搜索是正常的",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:59:00"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "@Constance啊 班主任的apk链接哪儿来的",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:59:12"
        }
      ]
    },
    {
      "index": 9,
      "_idx": 9,
      "cluster_id": "3592041222549084831",
      "location": {
        "端": "移动端",
        "环节": "未知",
        "课程": "",
        "角色/组件": "UI"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "UI显示类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "嘿哈",
          "content": "https://static.valavala.com/vala_apk/webapk/vala_41.apk\n这才是咱们的官网地址",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 17:59:37"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "@瓦拉英语-花花班班 更新一下你的链接，让用户试试这个\n  ↳ 回复 八哥-16619720408: https://static.valavala.com/vala_apk/webapk/vala_41.apk\n这才是咱们的官网地址",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 18:00:19"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "所有对外服务端的老师统一一下apk链接\n  ↳ 回复 八哥-16619720408: https://static.valavala.com/vala_apk/webapk/vala_41.apk\n这才是咱们的官网地址",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 18:03:32"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "@瓦拉英语-花花班班 老师用这个试试，目前这个是最后的办法，荣耀的其他设备、应用宝这些我们查了都是对的\n  ↳ 回复 八哥-16619720408: https://static.valavala.com/vala_apk/webapk/vala_41.apk\n这才是咱们的官网地址",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 18:12:12"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "好的👌🏻",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:01:50"
        },
        {
          "sender": "Constance啊",
          "content": "之前飞哥给的\n  ↳ 回复 其实我是喷🔥龙: @Constance啊 班主任的apk链接哪儿来的",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 18:01:53"
        },
        {
          "sender": "嘿哈",
          "content": "[苦涩]啊？",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:02:02"
        },
        {
          "sender": "Constance啊",
          "content": "就上次荣耀出问题的时候",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:02:22"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "丹丹下午刚给我的链接",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:02:43"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "@丹咪尼🌹 你给的链接哪儿来的",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:03:12"
        },
        {
          "sender": "Constance啊",
          "content": "应用宝的链接吗，很早之前威哥给的",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:04:45"
        },
        {
          "sender": "嘿哈",
          "content": "应用宝的连接是对的，没错",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:05:29"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "所以我们用apk应该用哪个更保险一些",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:05:54"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "是不是官网风险更低",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:06:05"
        },
        {
          "sender": "嘿哈",
          "content": "没有应用宝风险低，官网包提审的时候更新会慢一点。\n  ↳ 回复 其实我是喷🔥龙: 是不是官网风险更低",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 18:07:18"
        },
        {
          "sender": "嘿哈",
          "content": "应用宝是覆盖率更高的",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:06:22"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "但是上面的那个应用宝的链接我点开是不可用的",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:07:38"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "试试呢",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:07:43"
        },
        {
          "sender": "嘿哈",
          "content": "你是鸿蒙5.0的系统吧",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:07:58"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "不是，4.3",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:08:05"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "[图片] 34de0684932ba73c913dce55a3386143 size:461869",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-17 18:08:39"
        },
        {
          "sender": "嘿哈",
          "content": "[图片] 563371894675b84d9f84d8465eaf2869 size:368806",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-17 18:09:00"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "这个是我手机上应用宝的搜索\n  ↳ 回复 其实我是喷🔥龙: <msg><img aeskey=\"8b1f380e816d6c98ba10351601a5d950\" encryver=\"1\" cdnthumbaeskey=\"8b1f380e816d6c98ba10351601a5d950\" cdnthumburl=\"305f020100044b30490201000204f629...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 18:09:08"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "@瓦拉英语-花花班主任（早10晚7） 刚刚也测试了应用宝的apk链接，也是正常的，所以最终可能结论会是用户的设备限制",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:19:16"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[聊天记录] 稳稳的幸福和瓦拉英语-花花班主任（早10晚7）\n稳稳的幸福: [图片]\n稳稳的幸福: 还是这个样子",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 18:24:52"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "用户显示还是不行",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:25:57"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "他的小袁学习机用新的apk链接嘞？",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:26:32"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "荣耀那边帮不上忙，这个型号不售卖也不维护了，并不能帮我们联调",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:26:57"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "嗯嗯我让她再试试学习机",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:31:03"
        },
        {
          "sender": "其实我是喷🔥龙",
          "content": "辛苦～",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 18:31:22"
        }
      ]
    },
    {
      "index": 10,
      "_idx": 10,
      "cluster_id": "6643356208725562858",
      "location": {
        "端": "移动端",
        "环节": "知识巩固",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "语音识别/判分类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-益达老师",
          "content": "[视频] 41秒 size:5367162",
          "msg_type": "video",
          "media_url": "",
          "time": "2026-06-17 21:24:01"
        },
        {
          "sender": "瓦拉英语-益达老师",
          "content": "用户手机号：18588628209，讯飞学习机，家长反馈序章第1节知识巩固语音识别功能有问题，读完单词一直识别不了，辛苦老师们帮忙查看一下是什么原因～",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 21:24:06"
        },
        {
          "sender": "嘿哈",
          "content": "这个上传一下日志吧，得雷哥明天看一下了\n  ↳ 回复 瓦拉英语-益达老师: 用户手机号：18588628209，讯飞学习机，家长反馈序章第1节知识巩固语音识别功能有问题，读完单词一直识别不了，辛苦老师们帮忙查看一下是什么原因～",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 21:25:00"
        },
        {
          "sender": "瓦拉英语-益达老师",
          "content": "用户21:39已上传日志，辛苦老师们明天帮忙看下～\n  ↳ 回复 瓦拉英语-益达老师: 用户手机号：18588628209，讯飞学习机，家长反馈序章第1节知识巩固语音识别功能有问题，读完单词一直识别不了，辛苦老师们帮忙查看一下是什么原因～",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-17 21:41:23"
        },
        {
          "sender": "瓦拉英语-益达老师",
          "content": "好的，我引导用户上传一下～",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-17 21:26:21"
        }
      ]
    }
  ]
}