{
  "date": "2026-06-18",
  "total_clusters": 3,
  "clusters": [
    {
      "index": 1,
      "_idx": 1,
      "cluster_id": "6782960047705381060",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": "网络"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-益达老师",
          "content": "[图片] 4e8da63167437fb3928757951049f75c",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-18 18:30:26"
        },
        {
          "sender": "瓦拉英语-益达老师",
          "content": "昨晚21:15左右给我发的这个问题~",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:31:40"
        },
        {
          "sender": "嘿哈",
          "content": "感觉是用户网络通讯的问题，如果可以的话和用户确认一下能不能尝试换个网络再试试",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:32:33"
        }
      ]
    },
    {
      "index": 2,
      "_idx": 2,
      "cluster_id": "2970191093293921816",
      "location": {
        "端": "移动端",
        "环节": "未知",
        "课程": "",
        "角色/组件": "UI"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "UI显示类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-益达老师",
          "content": "好的，那我再和用户沟通一下，感谢啦~",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:33:01"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[聊天记录] 大杨🌻和瓦拉英语-花花班主任（早10晚7）\n大杨🌻: 你好，咱们的App一直显示连接服务器，但是连不上啊，昨天，今天都这样，是咋了呢\n大杨🌻: [图片]\n大杨🌻: 一直是这个界面，显示连接服务器\n大杨🌻: 没有反应\n大杨🌻: 华为平板和小米手机都不行",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-18 18:38:08"
        },
        {
          "sender": "嘿哈",
          "content": "https://itango.tencent.com/app/data/huatuo\n让用户输入域名访问看看",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:38:46"
        }
      ]
    },
    {
      "index": 3,
      "_idx": 3,
      "cluster_id": "2765502574540540468",
      "location": {
        "端": "移动端",
        "环节": "关卡内",
        "课程": "",
        "角色/组件": "UI、网络"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "UI显示类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "好的👌🏻",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:39:08"
        },
        {
          "sender": "嘿哈",
          "content": "static.valavala.com\n打开刚才的网址输入这个",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:40:17"
        },
        {
          "sender": "嘿哈",
          "content": "[图片] 4c1e21dd590aa350844130336850fb91 size:94105",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-18 18:40:43"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[图片] 88338956283748334a3ab1a3a94b97e4",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-18 18:44:11"
        },
        {
          "sender": "嘿哈",
          "content": "@wayne  @Break 两位老师，辛苦和腾讯云确认一下这个加载延时是空视为啊，看起来是访问不到我们的cdn\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: 25984982255687221@openim:\n<?xml version=\"1.0\"?>\n<msg>\n\t<img aeskey=\"ee1a96c3a41bbbc60572d985ecd3d6b9\" encryver=\"0\" cdnthumbaeskey=\"\" cdnthumburl=\"\" cdnthumbleng...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-18 18:45:45"
        },
        {
          "sender": "嘿哈",
          "content": "用户的显示是空，不是所有人都是空",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:49:38"
        },
        {
          "sender": "跃馬點煋",
          "content": "@瓦拉英语-花花班主任（早10晚7） ",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:54:23"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[聊天记录] 大杨🌻和瓦拉英语-花花班主任（早10晚7）\n大杨🌻: 是联网有问题吗，连不上wifi\n大杨🌻: [图片]\n大杨🌻: 辽宁大连",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-18 18:57:08"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "我问下",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:55:31"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "辽宁大连",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:56:55"
        },
        {
          "sender": "跃馬點煋",
          "content": "我去问问腾讯",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:57:37"
        },
        {
          "sender": "嘿哈",
          "content": "@瓦拉英语-花花班主任（早10晚7） 可以让用户使用手机网络试一下么？",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:58:02"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "但是昨天之前wifi是没有问题的",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 19:00:13"
        },
        {
          "sender": "嘿哈",
          "content": "可以让用户检查一下她的wifi状况",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 19:01:42"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "用户说刚刚试了一下，手机网络是可以的，wifi不行",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 18:59:56"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[聊天记录] 大杨🌻和瓦拉英语-花花班主任（早10晚7）\n大杨🌻: 也是刚刚试了一下，手机网络是可以的，wifi不行\n大杨🌻: 但是昨天之前wifi是没有问题的\n大杨🌻: 孩子平时都是用平板的，屏幕大一些，对眼睛友好一点\n大杨🌻: 平板在家里都是直接连wifi使用的\n大杨🌻: 其他的app都没问题\n大杨🌻: 除了咱们这个，其他的都好好的\n大杨🌻: 我现在就是手机连着wifi在使用\n大杨🌻: wifi是正常的",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-18 19:03:49"
        },
        {
          "sender": "嘿哈",
          "content": "那等腾讯的客服回复吧",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 19:27:13"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "家长重启了一下wifi，现在可以啦",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-18 19:28:54"
        }
      ]
    }
  ]
}