{
  "date": "2026-06-12",
  "total_clusters": 4,
  "clusters": [
    {
      "index": 1,
      "_idx": 1,
      "cluster_id": "5096511836883103157",
      "location": {
        "端": "移动端",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "关卡/内容类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "@八哥-16619720408 15765083923 让她继续玩了 但是还是灰色状态 是不是得重玩呢\n  ↳ 回复 嘿哈: @瓦拉英语-露露班班（早10晚7） 发一下手机号或则user id吧",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-12 10:09:12"
        },
        {
          "sender": "花生",
          "content": "这个是服务器那边数据太多导致某些课程的纠错生成失败了，先让用户继续往后玩吧，我找服务器单独处理一下这个账号\n  ↳ 回复 瓦拉英语-露露班主任（早10晚7）: <?xml version=\"1.0\"?>\n<msg>\n\t<appmsg>\n\t\t<title><![CDATA[@八哥-16619720408 15765083923 让她继续玩了 但是还是灰色状态 是不是得重玩呢]]></title>\n\t\t<des />\n\t\t<type>57</type>\n\t\t<appattach>...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-12 10:15:25"
        },
        {
          "sender": "丹咪尼🌹",
          "content": "@花生",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-12 12:52:41"
        },
        {
          "sender": "花生",
          "content": "这个可以让用户再看下L2 0-3的纠错是否已经正常解锁了\n  ↳ 回复 瓦拉英语-露露班主任（早10晚7）: <?xml version=\"1.0\"?>\n<msg>\n\t<appmsg>\n\t\t<title><![CDATA[@八哥-16619720408 15765083923 让她继续玩了 但是还是灰色状态 是不是得重玩呢]]></title>\n\t\t<des />\n\t\t<type>57</type>\n\t\t<appattach>...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-12 15:17:48"
        },
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "@花生好嘞\n  ↳ 回复 花生: 这个可以让用户再看下L2 0-3的纠错是否已经正常解锁了",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-12 15:18:32"
        },
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "好滴辛苦啦[爱心]",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-12 10:16:28"
        }
      ]
    },
    {
      "index": 2,
      "_idx": 2,
      "cluster_id": "4808985217751753012",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "用户反馈问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "丹咪尼🌹",
          "content": "[聊天记录] 群聊的聊天记录\n城美夏天: 6953566608637237031 这个买家使用的荣耀平板 搜不到瓦拉英语和应用宝 是什么原因呢\n城美夏天: [图片]\n城美夏天: 这是买家的版本配置\n丹咪尼🌹: 给您发信息了，辛苦您查收下，看能否下载安装包\n丹咪尼🌹: [图片]\n丹咪尼🌹: 亓女士18006470355\n城美夏天: 这个买家反馈还是下载不了呢\n城美夏天: [图片]\n城美夏天: 买家问猿辅导的学习机上有吗\n城美夏天: [视频]",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-12 12:52:36"
        },
        {
          "sender": "丹咪尼🌹",
          "content": "@花生 老师您好，这个用户比较急 买上一直下载不了，辛苦您先看看这个怎么办\n  ↳ 回复 丹咪尼🌹: <msg><appmsg appid=\"\" sdkver=\"0\"><title>群聊的聊天记录</title><des>城美夏天: 6953566608637237031 这个买家使用的荣耀平板 搜不到瓦拉英语和应用宝 是什么原因呢\n城美夏天: [图片]\n城美夏天: 这是买家的版本配置\n丹咪尼🌹:</des><acti...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-12 16:19:53"
        }
      ]
    },
    {
      "index": 3,
      "_idx": 3,
      "cluster_id": "5437032768999282302",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": "UI"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "关卡/内容类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "13723631280  用户购买的是年包，但是用户那边显示的季度包，辛苦老师帮忙看看是怎么回事~",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-12 14:22:25"
        },
        {
          "sender": "花生",
          "content": "这个麻烦让用户先上传下日志吧\n  ↳ 回复 瓦拉英语-露露班主任（早10晚7）: 13723631280  用户购买的是年包，但是用户那边显示的季度包，辛苦老师帮忙看看是怎么回事~",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-12 15:21:20"
        },
        {
          "sender": "花生",
          "content": "以及如果S2无法解锁的话可以点击一下13-1的lesson卡片看会显示什么提示\n  ↳ 回复 瓦拉英语-露露班主任（早10晚7）: 13723631280  用户购买的是年包，但是用户那边显示的季度包，辛苦老师帮忙看看是怎么回事~",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-12 15:32:25"
        },
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "[图片] 18620eeafa908caf26a147947301f0c5",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-12 14:22:41"
        },
        {
          "sender": "花生",
          "content": "这个登录页的状态影响用户课程内的关卡正常解锁吗，就是他的s2能正常玩吗",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-12 15:16:37"
        },
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "不能正常玩~",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-12 15:17:17"
        }
      ]
    },
    {
      "index": 4,
      "_idx": 4,
      "cluster_id": "2972913050632099923",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "用户反馈问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "花生",
          "content": "好的用户上传日志了吗",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-12 15:36:00"
        },
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "还木有，稍等我们引导下，然后给你反馈~@花生\n  ↳ 回复 花生: 好的用户上传日志了吗",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-12 16:10:05"
        }
      ]
    }
  ]
}