{
  "date": "2026-06-02",
  "total_clusters": 1,
  "clusters": [
    {
      "index": 1,
      "_idx": 1,
      "cluster_id": "7302252117666642816",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "启动/运行异常",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-茉茉老师（早10晚7）",
          "content": "[图片] 78d95a2b44601479633367bebabeab5d",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-02 19:58:29"
        },
        {
          "sender": "瓦拉英语-茉茉老师（早10晚7）",
          "content": "又有家长反映这个不能用鼠标写",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-02 19:58:47"
        },
        {
          "sender": "瓦拉英语-茉茉老师（早10晚7）",
          "content": "这个问题后面怎么解决呀，增加跳过的按钮吗",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-02 19:59:08"
        },
        {
          "sender": ".oO(王_计)Oo.",
          "content": "已经解决，随下次热更新",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-02 19:59:54"
        },
        {
          "sender": "瓦拉英语-茉茉老师（早10晚7）",
          "content": "好的👌",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-02 20:00:54"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[聊天记录] 綦小綦和瓦拉英语-花花班主任（早10晚7）\n綦小綦: [视频]\n綦小綦: 做题或者查看做题情况 都这样一会就闪退\n綦小綦: 你们这系统技术能改进一下吗\n綦小綦: 老卡呢\n綦小綦: 要不就卡顿\n瓦拉英语-花花班主任（早10晚7）: 咱们是用的什么设备学习呢\n綦小綦: [图片]\n綦小綦: 我这没有上传日志啊\n綦小綦: 我用的希沃学习机\n綦小綦: 一天闪退好几次",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-02 20:04:20"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "13464008928用户用的希沃学习机经常闪退，辛苦老师看下",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-02 20:04:46"
        },
        {
          "sender": "嘿哈",
          "content": "让他进入角色后再进入设置页面点击上传日志，不要在选择角色页面进设置页\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: 13464008928用户用的希沃学习机经常闪退，辛苦老师看下",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-02 20:06:00"
        },
        {
          "sender": "嘿哈",
          "content": "确认一下闪退的地点，是只有查看题目解析的时候闪退么？还是说有其他路径\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: 13464008928用户用的希沃学习机经常闪退，辛苦老师看下",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-02 20:06:23"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "好的",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-02 20:09:58"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "家长说查看题目解析，它也闪退。然后今天做的是Season1里的第三关点进去也闪退。",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-02 20:29:32"
        }
      ]
    }
  ]
}