{
  "date": "2026-06-22",
  "total_clusters": 5,
  "clusters": [
    {
      "index": 1,
      "_idx": 1,
      "cluster_id": "3045170195657810091",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "[聊天记录] 铁铮和瓦拉英语-萌萌班主任（早10晚7）\n铁铮: [视频]\n铁铮: 缓冲不出来，不是第一次了。",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-22 09:49:05"
        },
        {
          "sender": "嘿哈",
          "content": "@瓦拉英语班班-萌萌老师🍎 这个是哪一关？\n  ↳ 回复 瓦拉英语-萌萌班主任（早10晚7）: <msg><appmsg><title>铁铮和瓦拉英语-萌萌班主任（早10晚7）</title><type>19</type><url>https://support.weixin.qq.com/cgi-bin/mmsupport-bin/readtemplate?t=page/favorite_record__w_u...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-22 12:20:03"
        }
      ]
    },
    {
      "index": 2,
      "_idx": 2,
      "cluster_id": "8293093520924231391",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "启动/运行异常",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "[聊天记录] 菜和瓦拉英语-萌萌班主任（早10晚7）\n菜: [视频]\n菜: 为什么这样呢？\n菜: 一直进不去\n瓦拉英语-萌萌班主任（早10晚7）: 划掉系统重新进一下\n菜: 不是卡住了，我重新退出，再进去也不行，我试了好多次\n菜: 我其他的APP都可以，就是这一个不行\n瓦拉英语-萌萌班主任（早10晚7）: 不是退出是 划掉\n菜: 都试过了",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-22 09:49:30"
        },
        {
          "sender": "花生",
          "content": "上面这几个进不去关卡的麻烦先安抚下用户吧，都是同一个问题，正在修复中\n  ↳ 回复 瓦拉英语-萌萌班主任（早10晚7）: <msg><appmsg appid=\"\" sdkver=\"0\"><title>菜和瓦拉英语-萌萌班主任（早10晚7）</title><des></des><action></action><type>19</type><showtype>0</showtype><soundtype>0</soundtype><med...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-22 12:23:49"
        }
      ]
    },
    {
      "index": 3,
      "_idx": 3,
      "cluster_id": "5535082214900982223",
      "location": {
        "端": "未知",
        "环节": "关卡内",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "启动/运行异常",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "花生",
          "content": "[图片] a56345651abc6eb19c3327ac95b22569 size:49602",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-06-22 12:31:44"
        },
        {
          "sender": "花生",
          "content": "@瓦拉英语班班-萌萌老师🍎  @瓦拉英语-尼克老师  @瓦拉英语班班-露露老师 让用户先点下这里s1的更新，s2的14-4就能进了",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-22 12:31:44"
        },
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "好的~",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-22 12:36:34"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[聊天记录] 💤   迦 南 💄 ❕和瓦拉英语-花花班主任（早10晚7）\n💤   迦 南 💄 ❕: 望远鲸\n💤   迦 南 💄 ❕: 我们看题目解析还是会卡退\n💤   迦 南 💄 ❕: [视频]\n💤   迦 南 💄 ❕: 卡着打不开等了很长时间",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-22 13:18:23"
        },
        {
          "sender": "花生",
          "content": "用户发的这个关卡打开比较慢的视频可以确认一下是不是第一次进这个关卡，如果是的话可以尝试第二次进同一关卡打开的速度会不会快一点，第一次进关卡需要缓存资源是会比较慢\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: <msg><appmsg appid=\"\" sdkver=\"0\"><title>💤   迦 南 💄 ❕和瓦拉英语-花花班主任（早10晚7）</title><des></des><action></action><type>19</type><showtype>0</showtype><soundtype>0</soun...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-22 14:17:55"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "@花生用户说不是第一次打开，就是会卡，题目解析直接卡退了。\n  ↳ 回复 花生: 用户发的这个关卡打开比较慢的视频可以确认一下是不是第一次进这个关卡，如果是的话可以尝试第二次进同一关卡打开的速度会不会快一点，第一次进关卡需要缓存资源是会比较慢",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-22 14:25:29"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "18551313281用户看题目解析的时候会卡顿，使用的望远鲸设备，辛苦老师看下",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-22 13:19:07"
        }
      ]
    },
    {
      "index": 4,
      "_idx": 4,
      "cluster_id": "2633958425262334573",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "启动/运行异常",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "花生",
          "content": "这个反馈可以跟用户确认下是在进行什么操作时闪退的\n  ↳ 回复 瓦拉英语-尼克老师: <msg><appmsg appid=\"\" sdkver=\"0\"><title>瓦拉英语-尼克老师和匪石</title><des></des><action></action><type>19</type><showtype>0</showtype><soundtype>0</soundtype><mediatagna...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-22 14:20:50"
        },
        {
          "sender": "瓦拉英语-尼克老师",
          "content": "@花生 客户说就是上课过程中卡住了然后就退出APP了\n  ↳ 回复 花生: 这个反馈可以跟用户确认下是在进行什么操作时闪退的",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-22 15:33:14"
        }
      ]
    },
    {
      "index": 5,
      "_idx": 5,
      "cluster_id": "8437333918336499019",
      "location": {
        "端": "iPad",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "关卡/内容类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-尼克老师",
          "content": "[聊天记录] 瓦拉英语-尼克老师和匪石\n匪石: 就是上课过程中，卡住，然后就退出APP了\n匪石: 单元测试的时候容易退，APP不是根据孩子上课情况AI匹配测试嘛？反应会有点慢。每个unit上课过程中画面会卡住，等个半分钟样子才能跳出来对话",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-22 15:40:05"
        },
        {
          "sender": "花生",
          "content": "@kevin 雷哥他这个是不是就是设备问题，ipad air 3 代，19年的，运行内存3G\n  ↳ 回复 瓦拉英语-尼克老师: <msg><appmsg appid=\"\" sdkver=\"0\"><title>瓦拉英语-尼克老师和匪石</title><des></des><action></action><type>19</type><showtype>0</showtype><soundtype>0</soundtype><mediatagna...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-22 15:43:31"
        }
      ]
    }
  ]
}