{
  "date": "2026-06-23",
  "total_clusters": 3,
  "clusters": [
    {
      "index": 1,
      "_idx": 1,
      "cluster_id": "1135459811533962105",
      "location": {
        "端": "移动端",
        "环节": "单元挑战",
        "课程": "",
        "角色/组件": "网络"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "启动/运行异常",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[聊天记录] 子曦和瓦拉英语-花花班主任（早10晚7）\n子曦: [视频]\n子曦: 花花，做的单元挑战的题，做完之后有错误，怎么看不到答案呢，点击题目解析出来的和今天做的题不一样呢\n子曦: \"咱们用的是什么设备呢？您现在重新安装一下试试，或者是更新一下软件试试\"\n------\n还有关于闪退的问题，刚才孩子在学习的时候又闪退了，我今天刚刚把它卸载又重新安装过了，为什么还是不行呢？\n子曦: [图片]\n子曦: [图片]\n子曦: 我来上班了，手边没有设备，这是我昨天给您录的视频里截出来的两张图片，第一张是刚做的单元挑战的题目，第二张是我点开题目解析后出来的画面，这两道题根本对不上呀\n子曦: \"[视频]\"\n------\n您可以看一下这个视频\n子曦: 主要是有的题目孩子不会，问我呢我也不会，不知道咋办了[捂脸]",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-23 10:26:29"
        },
        {
          "sender": "跃馬點煋",
          "content": "我跟踪一下这个单元挑战的问题。稍后回复。\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: <msg><appmsg appid=\"\" sdkver=\"0\"><title>子曦和瓦拉英语-花花班主任（早10晚7）</title><des></des><action></action><type>19</type><showtype>0</showtype><soundtype>0</soundtype><me...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-23 10:54:59"
        },
        {
          "sender": "花生",
          "content": "麻烦跟用户确认下是哪个单元的哪个模块的单元挑战呢",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-23 10:29:02"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "@花生第四单元单元挑战，口语部分\n  ↳ 回复 花生: 麻烦跟用户确认下是哪个单元的哪个模块的单元挑战呢",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-23 10:36:50"
        },
        {
          "sender": "花生",
          "content": "L1还是L2\n  ↳ 回复 瓦拉英语-花花班主任（早10晚7）: <?xml version=\"1.0\"?>\n<msg>\n\t<appmsg>\n\t\t<title><![CDATA[@花生第四单元单元挑战，口语部分]]></title>\n\t\t<des />\n\t\t<type>57</type>\n\t\t<appattach>\n\t\t\t<cdnthumbaeskey />\n\t\t\t<aeskey><...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-23 10:39:36"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "@花生一级别\n  ↳ 回复 花生: L1还是L2",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-23 11:26:54"
        },
        {
          "sender": "跃馬點煋",
          "content": "还有用户手机号",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-23 10:29:10"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "18603892527用户做完单元挑战题目和解析对应不上，另外说经常闪退",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-23 10:29:34"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "[聊天记录] DX17和瓦拉英语-花花班主任（早10晚7）\nDX17: [视频]\nDX17: [视频]\nDX17: \"[视频]\"\n------\n这个怎么都打不开，我还卸载了重新下载的，也还是不行\nDX17: 也不是网络问题，其他的都可以打开，就他",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-23 10:34:05"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "15281078450苹果平板，明天说打不开课程，辛苦看下",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-23 10:34:29"
        },
        {
          "sender": "花生",
          "content": "让用户下一下这个s1的资源\n  ↳ 回复 花生: <?xml version=\"1.0\"?>\n<msg>\n\t<img aeskey=\"06a5945f90c903f1197b6fb9bde32cab\" encryver=\"1\" cdnthumbaeskey=\"06a5945f90c903f1197b6fb9bde32cab\" cdnthumburl=\"305f0201...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-23 10:35:08"
        }
      ]
    },
    {
      "index": 2,
      "_idx": 2,
      "cluster_id": "2657060464003498323",
      "location": {
        "端": "未知",
        "环节": "巩固题",
        "课程": "06-22",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "关卡/内容类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "跃馬點煋",
          "content": "找到问题了，应该是单元挑战h5页面展示的问题，我去找相关研发老师，稍后回复。",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-23 10:59:27"
        },
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "位置是U10的单元巩固题目，我明明做的是正确答案，他判断出来是错误的。",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-23 11:06:18"
        },
        {
          "sender": "花生",
          "content": "具体哪个level的哪个课程，可以让用户看下他瓦拉学院里巩固的学习记录，把他的做题答案截图发一下\n  ↳ 回复 瓦拉英语-萌萌班主任（早10晚7）: 位置是U10的单元巩固题目，我明明做的是正确答案，他判断出来是错误的。",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-23 11:38:28"
        },
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "@花生 L2 的\n  ↳ 回复 花生: 具体哪个level的哪个课程，可以让用户看下他瓦拉学院里巩固的学习记录，把他的做题答案截图发一下",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-23 12:44:08"
        },
        {
          "sender": "花生",
          "content": "需要具体到哪个lesson，以及有学习记录的话就要下截图\n  ↳ 回复 瓦拉英语-萌萌班主任（早10晚7）: <msg><appmsg appid=\"\" sdkver=\"0\"><title>@花生 L2 的</title><des></des><action></action><type>57</type><showtype>0</showtype><soundtype>0</soundtype><mediatagname><...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-23 19:20:14"
        },
        {
          "sender": "一_FVision",
          "content": "让用户重新进一下看看",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-23 11:06:28"
        },
        {
          "sender": "跃馬點煋",
          "content": "这样操作一下\n  ↳ 回复 瓦拉场务-糖果果: 让用户重新进一下看看",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-23 12:02:15"
        },
        {
          "sender": "跃馬點煋",
          "content": "目前，我从服务器日志来看，题目解析服务的请求最晚是:06-22 17:07:57\n也就是说用户从6月22日下午5点08分之后没有请求过题目解析",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-23 11:10:06"
        },
        {
          "sender": "瓦拉英语-花花班班（早10晚7-周末休息）",
          "content": "@wayne老师，那现在需要家长操作什么吗？可以解决一下\n  ↳ 回复 跃馬點煋: 目前，我从服务器日志来看，题目解析服务的请求最晚是:06-22 17:07:57\n也就是说用户从6月22日下午5点08分之后没有请求过题目解析",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-06-23 11:59:42"
        }
      ]
    },
    {
      "index": 3,
      "_idx": 3,
      "cluster_id": "2399062222045209808",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-益达老师",
          "content": "[表情]",
          "msg_type": "sticker",
          "media_url": "",
          "time": "2026-06-23 20:04:09"
        },
        {
          "sender": "kevin",
          "content": "@瓦拉英语-益达老师  一样的资源依赖问题，引导用户更新一下S1 的资源就可以了",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-06-23 20:07:02"
        }
      ]
    }
  ]
}