{
  "date": "2026-05-21",
  "total_clusters": 10,
  "clusters": [
    {
      "index": 1,
      "cluster_id": "7000233802530691778",
      "location": {
        "端": "未知",
        "环节": "知识巩固",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "关卡/内容类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "13886728616 读音没有反应",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 09:11:55"
        },
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "[聊天记录] 小星星～～和瓦拉英语-萌萌老师（早10晚7）\n小星星～～: [视频]\n小星星～～: 您好知识巩固单词这个读了以后没反应，试了两课都这样\n小星星～～: L1第三单元好像\n瓦拉英语-萌萌老师（早10晚7）: 咱们设备型号是什么\n小星星～～: 华为matepad\n小星星～～: 2023版的\n小星星～～: [视频]\n小星星～～: [图片]",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 09:11:59"
        },
        {
          "sender": "嘿哈",
          "content": "这个让用户截图一下系统版本，看一下是鸿蒙几的版本",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 09:13:33"
        },
        {
          "sender": "嘿哈",
          "content": "辛苦让用户截图一下系统版本，不是设备的型号\n  ↳ 回复 八哥-16619720408: 这个让用户截图一下系统版本，看一下是鸿蒙几的版本",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 10:33:58"
        },
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "@八哥-16619720408 要晚上了\n  ↳ 回复 嘿哈: 辛苦让用户截图一下系统版本，不是设备的型号",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 10:37:05"
        },
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "飞哥设备型号\n  ↳ 回复 萌萌老师: @嘿哈 要晚上了",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 19:31:27"
        }
      ]
    },
    {
      "index": 2,
      "cluster_id": "3067526779395812366",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "kevin",
          "content": "其他的收音也都不正常？",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 10:28:42"
        },
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "[聊天记录] 瓦拉英语-露露班班（早10晚7）和杨小聪🐤\n杨小聪🐤: [图片]\n杨小聪🐤: 老师，点这个机器人为什么到房间里是白色蒙着布的这个\n杨小聪🐤: [图片]",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 10:29:13"
        },
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "她还用望远镜 试了也一样的问题",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 10:29:27"
        }
      ]
    },
    {
      "index": 3,
      "cluster_id": "7312835140432337893",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "老师帮忙看看飞船的问题",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 10:29:31"
        },
        {
          "sender": "kevin",
          "content": "确定收音的权限打开了吧？\n  ↳ 回复 瓦拉英语-萌萌老师（早10晚7）: 她还用望远镜 试了也一样的问题",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 10:33:31"
        },
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "[图片] 0917eb069d430c083c7de081b3a581dd",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-05-21 10:34:04"
        }
      ]
    },
    {
      "index": 4,
      "cluster_id": "819675340660592838",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "嘿哈",
          "content": "@梁音 老师，这个日志有上传的时间么？\n  ↳ 回复 梁音: ID:22236，红米平板，已上传日志，辛苦老师帮忙看看@kevin",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 10:52:08"
        },
        {
          "sender": "嘿哈",
          "content": "收到",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 10:53:42"
        },
        {
          "sender": "嘿哈",
          "content": "@瓦拉英语-露露班班（早10晚7）",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 10:57:54"
        },
        {
          "sender": "嘿哈",
          "content": "辛苦让用户录制一个视频看一下吧。我这看资源是正常的啊",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 10:57:54"
        },
        {
          "sender": "嘿哈",
          "content": "[图片] ecc7f810b34808be4d38d8efc7efc844 size:48694",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-05-21 10:57:55"
        },
        {
          "sender": "嘿哈",
          "content": "@瓦拉英语-露露班班（早10晚7） 不用找用户了，我们查一下吧",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 11:03:09"
        },
        {
          "sender": "嘿哈",
          "content": "@瓦拉英语-露露班班（早10晚7） 这个确认了一下，设计如此，需要解锁美食功能才能看到具体的资源\n  ↳ 回复 瓦拉英语-露露班班（早10晚7）: 老师帮忙看看飞船的问题",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 11:09:13"
        },
        {
          "sender": "嘿哈",
          "content": "[图片] 56be7a302115d3f783c241f8c4c1f885 size:25876",
          "msg_type": "image",
          "media_url": "",
          "time": "2026-05-21 11:09:13"
        },
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "收到",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 11:09:49"
        },
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "原来如此",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 11:09:52"
        }
      ]
    },
    {
      "index": 5,
      "cluster_id": "4408046217168970551",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": "音频"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "声音/音频类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-益达老师",
          "content": "[视频] 58秒 size:5739662",
          "msg_type": "video",
          "media_url": "",
          "time": "2026-05-21 12:02:09"
        },
        {
          "sender": "瓦拉英语-益达老师",
          "content": "学员反馈看图说话有问题，正常会有领读的，点不点小喇叭都有领读，孩子回答出来问题会夸奖一下，但是到了第二题之后就不读了，任何声音都没有了，说这个板块有问题，之前也有遇到过，麻烦老师看下~\n\n学员号码：15009861201",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 12:02:26"
        },
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "@八哥-16619720408 飞哥康康\n  ↳ 回复 瓦拉英语-益达老师: 学员反馈看图说话有问题，正常会有领读的，点不点小喇叭都有领读，孩子回答出来问题会夸奖一下，但是到了第二题之后就不读了，任何声音都没有了，说这个板块有问题，之前也有遇到过，麻烦老师看下~\n\n学员号码：15009861201",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 18:41:34"
        },
        {
          "sender": "花生",
          "content": "这是哪个关卡\n  ↳ 回复 瓦拉英语-益达老师: 学员反馈看图说话有问题，正常会有领读的，点不点小喇叭都有领读，孩子回答出来问题会夸奖一下，但是到了第二题之后就不读了，任何声音都没有了，说这个板块有问题，之前也有遇到过，麻烦老师看下~\n\n学员号码：15009861201",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 18:45:40"
        },
        {
          "sender": "瓦拉英语-益达老师",
          "content": "第五单元第一课\n  ↳ 回复 花生: 这是哪个关卡",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 18:51:38"
        }
      ]
    },
    {
      "index": 6,
      "cluster_id": "2433356206959451290",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "13426341955  熏听总是跳出来",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 15:08:03"
        },
        {
          "sender": "瓦拉英语-露露班班（早10晚7）",
          "content": "@瓦拉场务-果果糖 范老师看看~\n  ↳ 回复 瓦拉英语-萌萌老师（早10晚7）: 13426341955  熏听总是跳出来",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 18:41:27"
        }
      ]
    },
    {
      "index": 7,
      "cluster_id": "742589932050397252",
      "location": {
        "端": "未知",
        "环节": "知识巩固",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "关卡/内容类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "[聊天记录] 小星星～～和瓦拉英语-萌萌老师（早10晚7）\n小星星～～: [视频]\n小星星～～: 您好知识巩固单词这个读了以后没反应，试了两课都这样\n小星星～～: L1第三单元好像\n瓦拉英语-萌萌老师（早10晚7）: 咱们设备型号是什么\n小星星～～: 华为matepad\n小星星～～: 2023版的\n小星星～～: [视频]\n小星星～～: [图片]",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 19:32:01"
        },
        {
          "sender": "嘿哈",
          "content": "这个看起来像是之前的问题啊，引动用户完全杀了进程重新进一下试试呢\n  ↳ 回复 瓦拉英语-萌萌老师（早10晚7）: <msg><appmsg appid=\"\" sdkver=\"0\"><title>小星星～～和瓦拉英语-萌萌老师（早10晚7）</title><des></des><action></action><type>19</type><showtype>0</showtype><soundtype>0</soundtype><...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 19:33:30"
        }
      ]
    },
    {
      "index": 8,
      "cluster_id": "1929630950513132420",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "其他问题",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "就是退出重新登陆是吗",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 19:34:15"
        },
        {
          "sender": "嘿哈",
          "content": "是杀进程重新启动，不是退出重新登录\n  ↳ 回复 瓦拉英语-萌萌老师（早10晚7）: 就是退出重新登陆是吗",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 19:35:55"
        }
      ]
    },
    {
      "index": 9,
      "cluster_id": "7478433313658217040",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": "音频"
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "声音/音频类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "这个第一次反馈",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 19:35:46"
        },
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "之前不是她吧",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 19:35:54"
        },
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "家长怎么操作呢",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 19:38:11"
        },
        {
          "sender": "瓦拉英语-萌萌老师（早10晚7）",
          "content": "把APP划走，重新打开吗",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 19:38:43"
        },
        {
          "sender": "嘿哈",
          "content": "是的",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 19:39:18"
        },
        {
          "sender": "瓦拉英语-尼克老师",
          "content": "家长反馈点黄色小喇叭不出声音",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 19:45:09"
        },
        {
          "sender": ".oO(王_计)Oo.",
          "content": "这个问题今天热更就解决了\n  ↳ 回复 瓦拉英语-尼克老师: 家长反馈点黄色小喇叭不出声音",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 20:31:08"
        },
        {
          "sender": "王虹茗",
          "content": "这个也是相同问题吗？@.oO(王_计)Oo.\n  ↳ 回复 .oO(王_计)Oo.: <msg><appmsg appid=\"\"  sdkver=\"0\"><title>这个问题今天热更就解决了</title><type>57</type><appattach><cdnthumbaeskey></cdnthumbaeskey><aeskey></aeskey></appattach></appmsg><f...",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 20:56:57"
        },
        {
          "sender": "瓦拉英语-尼克老师",
          "content": "[聊天记录] 瓦拉英语-尼克老师和明明🌞🌛\n明明🌞🌛: 尼克老师好，咱们学了一段时间瓦拉了，想反馈个感受，小朋友学的劲头还行，也不抵触👍但在使用过程中出现过，Ai语音卡顿、吞音，有一节课有一些大量跟读句子，我们选择了帮助，Ai小喇叭输出玩第一段，后面就没声了，按小喇叭键不管用。\n明明🌞🌛: [视频]\n明明🌞🌛: U1·L05\n明明🌞🌛: 颜色的那节\n明明🌞🌛: 学而思 学习机",
          "msg_type": "link",
          "media_url": "",
          "time": "2026-05-21 19:45:09"
        }
      ]
    },
    {
      "index": 10,
      "cluster_id": "1947615708310741286",
      "location": {
        "端": "未知",
        "环节": "未知",
        "课程": "",
        "角色/组件": ""
      },
      "priority": "P2",
      "priority_detail": "",
      "category": "声音/音频类",
      "conclusion": "**当前问题排查结论：** 暂无结论排查中",
      "messages": [
        {
          "sender": ".oO(王_计)Oo.",
          "content": "点右边的那个翻译列表页进去能播放吗",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 20:59:45"
        },
        {
          "sender": "王虹茗",
          "content": "渠道说重新下载了也不行@.oO(王_计)Oo. ",
          "msg_type": "text",
          "media_url": "",
          "time": "2026-05-21 21:19:18"
        }
      ]
    }
  ]
}